Automotive Service Advisor

12thstreetauto; Sioux Falls (SD); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Paid Health Insurance

Paid Dental Insurance

Paid Vision Insurance

Paid Holidays

Paid PTO based on experience

Employee Discounts on parts

Matching 401k

Job summary

12thstreetauto in Sioux Falls is seeking a dedicated SERVICE ADVISOR to deliver exceptional service to our customers. You will handle various tasks from greeting customers to managing repair orders and ensuring transparency about vehicle needs.

The ideal candidate should have a minimum of 2 years experience in a similar role, excellent organizational skills, and a solid understanding of vehicle components. This full-time position offers a salary between $60,000 and $100,000 plus benefits, including health insurance and a matching 401k.

Qualifications

• Minimum of 2 years experience as a Service Advisor.
• Valid Driver's License is required.

Responsibilities

• Open and close the store whenever necessary.
• Keep track of waiting customer repair orders.
• Cashier customers and explain warranties.
• Schedule appointments and arrange pick up/delivery.

Skills

Customer service skills

Organization

Self-motivation

Punctuality

Integrity

Computer skills

Typing skills

Phone skills

Tools

Shopware point of sale system

Job description

Overview

We have the best customers and are looking for only the BEST SERVICE ADVISOR to help them out. You will be responsible for meeting and greeting our customers with a smile every day. You must have a great attitude, be punctual, organized, friendly, self‑motivated, great with customers, and cool under pressure. You must be honest and full of integrity. You must be able to stay on top of the vehicles/repair orders in the shop and keep your customers informed at all times. You must be able to prioritize & present items to customers and inform them of why they need to be done now, next time, or in the future. You will need to have a good understanding of the functionality of all the components on the vehicle so you can properly explain the needed repairs or maintenance to the customer. Never will you sell items that a vehicle or customer does not need! We pride ourselves on our inspections and being open and honest (total transparency) with our customers. We always present and take care of the customers concerns and/or safety items FIRST, maintenance second and items to keep an eye on third. We are here to actually service their vehicle and make sure they are taken care of…kind of the old fashioned way.

Responsibilities

You must be able to take on responsibilities of opening and closing the store, keeping on top of waiting customer repair orders, properly cashier customers and explain warranties, arrange pick up and deliveries, loaner/rental cars, schedule appointments, utilize point of sale system (Shopware), basic computer skills, typing skills, and phone skills. Additional detailed day‑to‑day tasks will be taught and learned once hired and trained.

Job Type

Full‑time

Salary

$60,000.00 - $100,000.00 + per year

Benefits

• Individual paid Health Insurance (up to $530/month)
• Individual paid Dental Insurance
• Individual paid Vision Insurance
• Paid Holidays
• Paid PTO based on your experience
• Industry Leading Pay
• Employee Discounts on parts
• Matching 401k

Day Range

• Monday to Friday

Shift

• Day shift

Experience

• Service Advisor: 2 years (Required)

License/Certification

• Driver's License (Required)