Service Advisor

Nirvc; Lawrenceville (GA); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Voluntary benefits

401K with profit sharing

Over 100 hours PTO in first year

4 paid holidays and 40 hours floating

Industry-leading pay

Brand new facilities

Advancement opportunities

Job summary

National Indoor RV Centers (NIRVC) is seeking a skilled Service Advisor to join our team. The role manages the service department and ensures customer satisfaction with our RV services.

The ideal candidate will greet customers, document service requests, coordinate with technicians, and provide accurate cost estimates for approval.

We offer a base-plus-commission structure with earnings potential of $80,000 to $130,000 per year, plus benefits including medical, dental, vision, and 401(k).

Qualifications

• Experience as a Service Advisor
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Excellent organizational and time-management skills
• Knowledge of RV repair and maintenance
• Proficiency with MS Office and service software
• Valid driver's license

Responsibilities

• Greet customers and provide a positive and professional experience
• Document and accurately communicate service requests to technicians
• Ensure parts and supplies are ordered and available for technicians
• Schedule service appointments and manage the service department workflow
• Provide estimates and obtain approvals prior to work
• Inform customers about service status and additional repairs
• Maintain records of customer interactions and appointments
• Follow up with customers to ensure satisfaction
• Handle concerns promptly and professionally
• Maintain a clean and organized work environment

Skills

Service Advisor experience

Communication skills

Multitasking

Organizational skills

Interpersonal skills

RV repair knowledge

MS Office / service software

Valid driver's license

Tools

Microsoft Office

RV service software

Job description

Description

National Indoor RV Centers (NIRVC) is seeking a highly skilled and customer-focused Service Advisor to join our team. The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to identify customer needs and provide solutions to any issues that arise.

A baseplus commission paid position. Average annual earnings are between $80,000 to $130,000 based on experience

Key Responsibilities:

• Greet customers and provide them with a positive and professional experience
• Listen to customer concerns and identify their needs
• Document and accurately communicate service requests to the service technicians
• Ensure that all necessary parts and supplies are ordered and available for the service technicians
• Schedule service appointments, maintain an organized service schedule and manage the service department’s workflow
• Inform customers about service recommendations, provide them with estimates of costs and obtain customer or warranty approval prior to work being performed
• Keep customers informed about the status of their RV throughout the service process and any additional repairs that may be required
• Maintain accurate records of customer interactions and service appointments and ensure that all necessary documentation is completed
• Follow up with customers after service appointments to ensure their satisfaction
• Provide excellent customer service, handle any customer concerns or complaints, and ensure that any issues are addressed promptly and professionally
• Maintain a clean and organized work environment

Qualifications:

• Experience as a Service Advisor
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Excellent organizational and time-management skills
• Knowledge of RV repair and maintenance
• Computer skills, including proficiency with Microsoft Office and service software programs
• Valid driver's license

Working Conditions:

• This job may require standing, walking, or sitting for extended periods of time.
• The work environment may be noisy and include exposure to fumes, dust, and other hazards associated with working in a service department.
• The position may require working weekends or holidays depending on customer demand

We offer a competitive salary and benefits package, as well as opportunities for career advancement.

• Medical, Dental, and Vision – Available 1st of the month following start date
• Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
• 401K with company profit sharing
• Over 100 hours of PTO in the 1st year
• 4 paid Holidays and 40 hours of Floating Holiday
• Industry leading pay
• Brand new facilities
• Advancement opportunities

We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen, including THC all as company policy.