Service Advisor

National Indoor RV Centers | NIRVC; Surprise (AZ); On-site; USD 85,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with profit sharing

Paid holidays

PTO 100+ hrs

Advancement opportunities

Job summary

National Indoor RV Centers (NIRVC) in Surprise, AZ seeks a skilled Service Advisor to manage the service department and ensure customer satisfaction. You will work with the team to identify needs and provide solutions, coordinating with technicians for timely service.

This base-plus-commission role offers strong earning potential, with average earnings between $85,000 and $160,000 annually, plus medical, 401(k), PTO, holidays, and advancement opportunities.

Qualifications

• Experience as a Service Advisor.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time-management abilities.
• Knowledge of RV repair and maintenance is preferred.
• Proficiency with Microsoft Office and service software programs.
• Valid driver's license.

Responsibilities

• Greet customers and provide a positive experience.
• Listen to concerns and identify needs.
• Document and communicate service requests to technicians.
• Ensure parts and supplies are ordered and available.
• Schedule appointments and manage the service workflow.
• Inform customers about service recommendations and obtain approvals.
• Keep customers informed about service status and repairs.
• Maintain accurate appointment records and documentation.
• Follow up with customers to ensure satisfaction.
• Provide excellent service and address concerns promptly.
• Maintain a clean, organized work environment.

Skills

Service Advisor experience

Communication skills

Multitasking

Organizational skills

RV knowledge

MS Office proficiency

Service software

Tools

Microsoft Office

CRM/service software

Job description

Description

National Indoor RV Centers (NIRVC) is seeking a highly skilled and customer-focused Service Advisor to join our team. The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to identify customer needs and provide solutions to any issues that arise.

NIRVC's RV Service Advisor role is a baseplus commission paid position. Average annual earnings are between $85,000 and $160,000.

Key Responsibilities

• Greet customers and provide them with a positive and professional experience
• Listen to customer concerns and identify their needs
• Document and accurately communicate service requests to the service technicians
• Ensure that all necessary parts and supplies are ordered and available for the service technicians
• Schedule service appointments, maintain an organized service schedule and manage the service department's workflow
• Inform customers about service recommendations, provide them with estimates of costs and obtain customer or warranty approval prior to work being performed
• Keep customers informed about the status of their RV throughout the service process and any additional repairs that may be required
• Maintain accurate records of customer interactions and service appointments and ensure that all necessary documentation is completed
• Follow up with customers after service appointments to ensure their satisfaction
• Provide excellent customer service, handle any customer concerns or complaints, and ensure that any issues are addressed promptly and professionally
• Maintain a clean and organized work environment

Qualifications

• Experience as a Service Advisor
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Excellent organizational and time-management skills
• Knowledge of RV repair and maintenance
• Computer skills, including proficiency with Microsoft Office and service software programs
• Valid driver's license

Working Conditions

• This job may require standing, walking, or sitting for extended periods of time.
• The work environment may be noisy and include exposure to fumes, dust, and other hazards associated with working in a service department.
• The position may require working weekends or holidays depending on customer demand

We offer a competitive salary and benefits package, as well as opportunities for career advancement.

• Medical, Dental, and Vision – Available 1st of the month following start date
• Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
• 401K with company profit sharing
• Over 100 hours of PTO in the 1st year
• 4 paid Holidays and 40 hours of Floating Holiday
• Industry leading pay
• Brand new facilities
• Advancement opportunities

We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen, including THC all as company policy.