Assistant Service Advisor

National Indoor RV Centers | NIRVC; Lewisville (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Paid time off

Job summary

National Indoor RV Centers (NIRVC) is seeking a customer-focused RV Assistant Service Advisor to join our on-site service team in Lewisville, Texas. The role involves managing the service department workflow, communicating with customers, and coordinating with technicians to ensure timely, cost-efficient RV service.

You will greet customers, document requests, provide estimates, and follow up to ensure satisfaction while maintaining records and a professional work environment.

Qualifications

• Experience as a Service Advisor.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and time-management skills.
• Knowledge of RV repair and maintenance.
• Proficiency with service software programs and Microsoft Office.
• Valid driver's license.

Responsibilities

• Greet customers and provide them with a positive and professional experience
• Listen to customer concerns and identify their needs
• Document and accurately communicate service requests to the service technicians
• Ensure that all necessary parts and supplies are ordered and available for the service technicians
• Schedule service appointments, maintain an organized service schedule and manage the service department's workflow
• Inform customers about service recommendations, provide estimates of costs and obtain approvals
• Keep customers informed about the status of their RV and any required additional repairs
• Maintain accurate records of customer interactions and service appointments
• Follow up with customers after service to ensure satisfaction
• Provide excellent customer service and address concerns promptly
• Maintain a clean and organized work environment

Skills

Customer service

Communication

Multitasking

Organizational skills

RV knowledge

Computer skills

Driver's license

Tools

Service software

Microsoft Office

Job description

Description

National Indoor RV Centers (NIRVC) is seeking a highly skilled and customer-focused RV Assistant Service Advisor to join our team. The Assistant Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to identify customer needs and provide solutions to any issues that arise.

National Indoor RV Centers (NIRVC) is seeking a highly skilled and customer-focused RV Assistant Service Advisor to join our team. The Assistant Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to identify customer needs and provide solutions to any issues that arise.

Shift

Monday - Friday, alternate Sunday; 8:00a - 5:00p

Key Responsibilities

• Greet customers and provide them with a positive and professional experience
• Listen to customer concerns and identify their needs
• Document and accurately communicate service requests to the service technicians
• Ensure that all necessary parts and supplies are ordered and available for the service technicians
• Schedule service appointments, maintain an organized service schedule and manage the service department's workflow
• Inform customers about service recommendations, provide them with estimates of costs and obtain customer or warranty approval prior to work being performed
• Keep customers informed about the status of their RV throughout the service process and any additional repairs that may be required
• Maintain accurate records of customer interactions and service appointments and ensure that all necessary documentation is completed
• Follow up with customers after service appointments to ensure their satisfaction
• Provide excellent customer service, handle any customer concerns or complaints, and ensure that any issues are addressed promptly and professionally
• Maintain a clean and organized work environment

Qualifications

• Experience as a Service Advisor
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Excellent organizational and time-management skills
• Knowledge of RV repair and maintenance
• Computer skills, including proficiency with Microsoft Office and service software programs
• Valid driver's license

Working Conditions

• This job may require standing, walking, or sitting for extended periods of time.
• The work environment may be noisy and include exposure to fumes, dust, and other hazards associated with working in a service department.
• The position may require working weekends or holidays depending on customer demand

We offer a competitive salary and benefits package, as well as opportunities for career advancement. Some of our offerings are:

• Medical, Dental, and Vision – Available 1stof the month following 30 days of employment
• Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
• 401K
• Over 100 hours of PTO in the 1styear
• 4 paid Holidays and 40 hours of Floating Holiday
• Industry leading pay
• Brand new facilities
• Advancement opportunities

We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen.