Service Advisor

Optimum RV

Ocala (FL)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Competitive wages

401K

Medical insurance

Dental insurance

Vision Insurance

Company-Paid Life insurance

Supplemental Life Insurance

Short- & Long-Term Disability

Critical Illness, Accident and Hospital Indemnity coverage

EAP

Wellness Program including Gym Reimbursement

Vacation, Personal Time & Holiday pay

Job summary

Optimum RV is seeking an organized and customer-focused RV Service Advisor to join their service team in Ocala, Florida. The advisor will be responsible for interacting with customers, managing service requests, and ensuring customer satisfaction. Applicants should have prior experience in a similar role and strong knowledge of RV maintenance. Great benefits and a supportive work environment are provided.

Qualifications

Proven experience as a service advisor or in a customer service role.
Strong knowledge of RV systems and maintenance.
Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

Greeting customers and determining their service needs.
Creating detailed work orders for service technicians.
Providing estimates for repairs and maintenance.

Skills

Customer Service

Communication

Active Listening

Time Management

Problem Solving

Education

High school diploma or equivalent

Technical or business education

Tools

Service management software

Job description

About Us:

Optimum RV is a premier RV dealership dedicated to providing high-quality recreational vehicles and exceptional service. We are seeking an organized and customer-focused RV Service Advisor to join our service team and provide outstanding support to our customers.

Responsibilities:

Service Advisors are the primary point of contact for our customers who have service needs. The primary duties will include:

Greeting customers and determining their service needs through active listening and effective questioning.
Creating detailed and accurate work orders for service technicians based on customer requests and vehicle diagnostics.
Providing customers with estimates for repairs and maintenance, explaining the scope of work and associated costs.
Communicating with service technicians to ensure timely completion of work and updating customers on the status of their vehicles.
Coordinating with the parts department to ensure necessary parts are available for service jobs.
Handling customer inquiries and resolving service-related issues in a professional and courteous manner.
Maintaining accurate records of all service transactions, including work orders, invoices, and customer communications.
Ensuring a high level of customer satisfaction by providing exceptional service and support.
Staying up-to-date with RV product knowledge and service procedures through ongoing training and professional development.
Adhering to all safety protocols and company policies.
All other responsibilities as assigned.

Minimum Qualifications:

· Proven experience as a service advisor or in a similar customer service role, preferably in the automotive or RV industry.

· Strong knowledge of RV systems, maintenance, and repair procedures (preferred).

· Excellent customer service and communication skills.

· Ability to effectively manage multiple tasks and prioritize work in a fast-paced environment.

· Proficiency in using service management software and computer systems.

· High school diploma or equivalent; additional technical or business education is a plus.

Valid driver's license with a clean driving record.
Ability to work flexible hours, including weekends and holidays.

Essential Characteristics:

Hustle: We are self-motivated, driven and never satisfied.
Humble: We are trainable, coachable, and confident... not arrogant.
Reliable: We do what we say we're going to do, when we say we're going to do it... every time.
Loyalty: We are committed to the success of the company through ups and downs because this is our career
Team Player: We are stronger as one. We help each other, regardless of department or position.

Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.