Service Advisor

Twin City Chrysler Dodge Jeep; Lafayette (IN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Paid training

Medical, dental, and vision benefits

401(k) retirement plan with company

Paid time off and holidays

Employee vehicle purchase/service

Career growth opportunities

Job summary

Twin City Dodge, part of the Chariot Automotive Group, is seeking a Service Advisor in Lafayette to be the vital link between customers and technicians, guiding them from check-in to check-out with exceptional service.

We value strong customer service, clear communication, and solid computer skills. If you bring experience in a dealership setting and a professional, team-oriented attitude, you will fit right in.

Qualifications

• Experience as a Service Advisor in an automotive dealership is preferred.
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.
• Valid and clean driver's license.
• Professional appearance and positive attitude.
• Strong computer skills.
• Team player who takes pride in their work.

Responsibilities

• Greet customers and create a welcoming service experience.
• Write accurate repair orders and document customer concerns.
• Recommend maintenance and repairs based on customer needs.
• Communicate repair recommendations, costs, and timelines clearly.
• Keep customers informed throughout the repair process.
• Coordinate closely with technicians and the Service Department.
• Follow up with customers regarding recommended services.
• Maintain strong customer relationships and encourage repeat business.
• Help ensure a smooth, efficient, and positive service experience.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Computer skills

Team player

Professional appearance

Tools

CRM software

Job description

NOW HIRING: SERVICE ADVISOR

Twin City Dodge | Part of the Chariot Automotive Group

Are you great with people, organized, and passionate about the automotive industry?
Twin City Dodge is looking for a motivated Service Advisor to join our growing Service Department!

As a Service Advisor, you'll be the important connection between our customers and our technicians - making sure every customer receives exceptional service from check-in to check-out.

WHAT YOU'LL DO

• Greet customers and create a welcoming service experience
• Write accurate repair orders and document customer concerns
• Recommend maintenance and repairs based on customer needs
• Communicate repair recommendations, costs, and timelines clearly
• Keep customers informed throughout the repair process
• Coordinate closely with technicians and the Service Department
• Follow up with customers regarding recommended services
• Maintain strong customer relationships and encourage repeat business
• Help ensure a smooth, efficient, and positive service experience

WHAT WE'RE LOOKING FOR

• Previous automotive Service Advisor experience preferred
• Automotive dealership experience is a plus
• Strong customer service and communication skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Strong computer skills
• A team player who takes pride in their work
• Valid and clean driver's license

WHAT WE OFFER

• Competitive compensation
• Opportunities to earn based on performance
• Paid training
• Medical, dental, and vision benefits
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee vehicle purchase/service discounts
• Career growth opportunities

If you're an experienced Service Advisor—or an automotive professional ready to take the next step in your career - we want to hear from you!

Join Twin City Dodge and become part of the Chariot Automotive Group family!