Service Advisor

Twin City Dodge Chrysler Jeep Ram Fiat; Kokomo (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts on vehicles, parts, and service

Ongoing training and career advancement

Job summary

Twin City Dodge Chrysler Jeep Ram Fiat is seeking a motivated Automotive Service Advisor to join our service team in Kokomo, Indiana. The successful candidate will be pivotal in enhancing the customer experience as the main contact between clients and technicians.

Key duties include managing repair orders, addressing customer concerns, providing service estimates, and ensuring accuracy in documentation. We offer competitive compensation, medical benefits, and opportunities for career growth.

Qualifications

• Previous automotive service advisor experience is required.
• Strong customer service and communication skills.
• Ability to multitask and adapt in a fast-paced environment.
• Valid driver's license with no major violations in the last 5 years.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and document vehicle issues.
• Create and manage repair orders with detailed service recommendations.
• Communicate effectively with technicians regarding repairs.
• Provide service estimates and keep customers informed.

Skills

Customer service

Communication

Basic automotive knowledge

Organizational skills

Problem solving

Job description

Button CDJR, a proud member of the Chariot Automotive Group, is seeking a motivated and customer-focused Automotive Service Advisor to join our growing service team. The Service Advisor plays a critical role in delivering an exceptional customer experience by serving as the primary liaison between our customers and service technicians.

Key Responsibilities

• Greet customers promptly and professionally in person and by phone
• Listen to customer concerns and accurately document vehicle issues
• Create and manage repair orders with clear, detailed service recommendations
• Communicate effectively with technicians regarding diagnostics, repair needs, and timelines
• Provide service estimates and keep customers informed throughout the repair process
• Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines
• Ensure accuracy of paperwork, billing, and warranty documentation
• Resolve customer concerns in a professional and timely manner
• Maintain service records using dealership management systems

Qualifications

• Previous automotive service advisor experience is required (CDJR experience a plus)
• Strong customer service and communication skills
• Basic automotive knowledge and understanding of vehicle maintenance
• Ability to multitask and thrive in a fast‑paced dealership environment
• Strong organizational and problem‑solving skills
• Proficiency with computer systems and dealership software
• Valid driver’s license with no major violations in the last 5 years

What We Offer

• Competitive compensation with commission and bonus opportunities
• Medical, dental, and vision insurance options
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on vehicles, parts, and service
• Ongoing training and career advancement within the Chariot Automotive Group

Why Button CDJR?

At Button CDJR, we pride ourselves on teamwork, integrity, and delivering outstanding service to our customers. As part of the Chariot Automotive Group, we offer stability, growth opportunities, and a supportive work environment where employees are valued.

Apply today to start your career with the Chariot Automotive Group!