Service Writer/Advisor

ProX Powersports; Tennessee; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Dental

Vision

Life insurance

AD&D

Job summary

ProX Powersports in Tennessee is hiring a Service Advisor to join our busy department serving ATV/UTV customers. You will greet customers, document concerns, and coordinate with mechanics to ensure accurate repairs and timely maintenance.

The role emphasizes strong communication, organization, and a proactive approach in a fast-paced environment. Experience preferred; must have a valid driver's license. We offer great pay and comprehensive benefits to support our team.

Qualifications

• Experience as a Service Advisor/Writer (Preferred).
• Must have excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Greet customers and log vehicle concerns.
• Consult with technicians about repairs and alternatives.
• Explain parts and service options to customers.
• Schedule service appointments and manage drop-offs/pick-ups.
• Provide warranty and maintenance recommendations.
• Oversee service department workflow and timelines.
• Contact customers about service changes or pickups.
• Handle service invoices and payments.
• Obtain approvals from factory/extended warranty when needed.
• Source parts from catalogs and order as needed.

Skills

Communication skills

Organizational skills

Detail-oriented

Team player

Customer service

Job description

ProX Powersports, one of the nation's largest volume powersport, lawn equipment and marine dealers is looking to expand our staff so that we may continue to provide top notch customer service to our growing customer base.

We are looking for hard working, career-minded, self-starting individuals with a passion for the ATV/UTV community and all things Polaris. Individuals must be customer friendly, prompt, able to communicate well between staff and customers, able to multi-task and enjoy an energetic and fast paced environment.

GREAT Pay&Benefitsin return forGREATExperience &Drive!

SERVICE ADVISOR EXPERIENCE PREFERRED

Job Requirements:

• Greeting customers and listing all vehicle concerns and information.
• Consulting with mechanics regarding necessary repairs and possible alternatives to repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, repairs needed, and maintenance needed.
• Overseeing the service department’s workflow and schedule.
• Calling customers to advise them about service changes or vehicle pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Submitting and receiving approval from factory and extended warranty for repairs needed.
• Searching digital catalogues for needed parts for repairs, ordering needed parts if not available in store.
• Strong organization skills a must
• Excellent communication skills a must
• Good driving record required
• Drug Free

Must Have:

• Urgency and Accountability
• Strong Work Ethic
• Ability to work Independently

BENEFITS

• 2 weeks vacation pro-rated based on hire date the first year
• Paid sick days pro-rated based on hire date the first year
• BCBS Health Insurance - portion company paid
• Dental, Vision, Life, AD&D, Accident, Critical Illness, Short Term Disability
• Company paid life, AD&D and Long Term Disability

HOURS

Tuesday through Friday 8:30 am to 6:00 pm; Saturday 8:00 am to 3:00 pm

Qualifications

Behaviors

Required

Team Player : Works well as a member of a group

Loyal : Shows firm and constant support to a cause

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Self-Starter : Inspired to perform without outside help

Job Security : Inspired to perform well by the knowledge that your job is safe

Financial : Inspired to perform well by monetary reimbursement

Experience

Preferred

1 year: Service Advisor/Writer (Preferred)

Licenses & Certifications

Required

DRIVER'S LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.