Service Advisor

Suntrup Ford Kirkwood; Kirkwood (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay plan

Union position with pension benefits

Medical, dental, and vision insurance

Paid time off

Growth opportunities

Job summary

A family-owned automotive dealership is seeking a motivated Automotive Service Advisor to deliver exceptional customer service and effectively manage repair orders. You will interact with customers and technicians, ensuring a smooth service process from start to finish. The ideal candidate will have automotive service experience, strong communication skills, and a positive attitude. We offer competitive pay, union benefits, and growth opportunities within the dealership. Join our committed team in delivering top-notch service to the community.

Qualifications

• Previous automotive service advisor experience preferred.
• Ability to work in a fast-paced environment.
• Professional appearance and positive attitude required.

Responsibilities

• Greet customers promptly and professionally.
• Write accurate repair orders and explain recommended services.
• Communicate with technicians regarding vehicle status.
• Upsell maintenance and repair services.

Skills

Strong communication skills

Customer service skills

Ability to multitask

Basic automotive knowledge

Job description

Automotive Service Advisor

Suntrup Ford Kirkwood

Suntrup Ford Kirkwood is looking for a motivated, customer-focused Automotive Service Advisor to join our growing service department. This is an opportunity to work in a fast-paced, team-oriented environment with strong leadership, established processes, and long-term career growth.

Position Overview

As a Service Advisor, you will be the primary point of contact between our customers and service technicians. You will be responsible for delivering exceptional customer service, communicating repair recommendations clearly, and managing repair orders efficiently from write-up to delivery.

Key Responsibilities

• Greet customers promptly and professionally
• Write accurate repair orders and clearly explain recommended services
• Communicate effectively with technicians regarding vehicle status and repairs
• Keep customers informed throughout the service process
• Ensure all work is completed correctly and on time
• Upsell maintenance and repair services based on manufacturer recommendations
• Maintain CSI and customer satisfaction standards
• Follow dealership processes and use service software accurately

Qualifications

• Previous automotive service advisor experience preferred (Ford experience a plus)
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Basic automotive knowledge and willingness to learn
• Professional appearance and positive attitude
• Valid driver’s license

What We Offer

• Competitive pay plan with strong earning potential
• Union position with pension benefits
• Medical, dental, and vision insurance
• Paid time offStable, family-owned dealership with long-term employees
• Growth opportunities within Suntrup Auto Group
• Supportive leadership and structured processes

Why Suntrup Ford Kirkwood?

We are a family-owned dealership with deep roots in the St. Louis community. We believe service is an art, and we invest in our people, our processes, and our culture to deliver an exceptional customer experience.