Automotive Service Advisor

Sunset Hills Subaru; St. Louis (MO); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Health savings account

Paid time off

Professional development assistance

Tuition reimbursement

Vision insurance

Job summary

Sunset Hills Subaru in Sunset Hills, Missouri, seeks a seasoned automotive Service Advisor to join our winning team. If you have a passion for customer service and you're a top performer, this opportunity is for you.

You will oversee service orders, guide Drive Lane, and ensure customers receive prompt, courteous, and effective service while maintaining strong relationships with factory partners. Join us for a team‑oriented environment and opportunities for professional development.

Qualifications

• Organized and friendly personality.
• Ability to manage others and lead a team.
• Strong communication with customers and colleagues.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer's experience and deliver positive impressions.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claims administration and training of service staff.
• Reinforce company policies and adhere to standards; ensure lawful compliance.
• Maintain good relations with factory partners and foster positive employee relations.

Skills

Organized

People management

Time management

Communication

Professional appearance

Customer satisfaction

Team player

Self-motivated

Independent work

Driving license

Job description

Sunset Hills Subaru in Sunset Hills, Missouri, is currently seeking a seasoned automotive Service Advisor to join our winning team. If you have a passion for customer service and you're a top performer this opportunity is for you!

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain a good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.