EXPERIENCED GM Service Advisor

Suntrup Ford (Westport); Saint Peters (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive union health and dental insurance

401(k) retirement plan

Paid time off

Employee discounts

Ongoing training opportunities

Job summary

Suntrup Ford (Westport) is seeking an Experienced GM Service Advisor in St. Peters, MO. This union position plays a vital role in delivering exceptional customer service within our service department.

The ideal candidate will have a strong background in GM vehicles and service advising. Responsibilities include providing diagnostics, scheduling appointments, and maintaining records. We offer a competitive salary between $90,000 and $120,000 per year, along with comprehensive health benefits and a 401(k) plan.

Qualifications

• Proven experience as a service advisor in a GM dealership environment.
• Strong organizational skills with the ability to multitask and prioritize tasks.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Responsibilities

• Act as the primary point of contact for customers bringing in their GM vehicles for service.
• Provide accurate diagnostics and service recommendations.
• Schedule service appointments and manage workflow efficiently.

Skills

Communication skills

Organizational skills

Knowledge of GM vehicles

Customer service skills

Ability to multitask

Tools

CDK

XTIME

Job description

Suntrup Auto is seeking an Experienced GM Service Advisor to join our team in St. Peters, MO. THIS IS A UNION POSITION. This role is integral to delivering exceptional customer service and ensuring the smooth operation of our service department. The ideal candidate will have a strong background in GM vehicle service advising and a passion for automotive excellence. Pay is weekly salary plus commission.

Responsibilities

• Act as the primary point of contact for customers bringing in their GM vehicles for service.
• Provide accurate diagnostics and service recommendations to customers.
• Schedule service appointments and manage workflow to optimize service department efficiency.
• Communicate effectively with technicians and customers to ensure quality and satisfaction.
• Maintain detailed records of customer interactions and service transactions.
• Promote additional services, repairs, and maintenance to customers as needed.
• Increase Labor Gross and CSI
• Maintain KPI standards.

Requirements

• EXPERIENCE WITH CDK AND XTIME
• Proven experience as a service advisor in a GM dealership environment.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to multitask and prioritize tasks.
• Knowledge of GM vehicles and maintenance procedures.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Benefits

• Competitive salary ranging from $90,000.00 to $120,000.00 per year.
• Comprehensive UNION health and dental insurance plans.
• 401(k) retirement plan
• Paid time off and holiday benefits in accordance with union contract
• Employee discounts and ongoing training opportunities.

About the Company

Suntrup Auto has a long-standing reputation for excellence in automotive sales and service. Located in St. Peters, MO, we pride ourselves on quality customer service and a commitment to community values. Join us and be part of a dedicated team that values integrity, professionalism, and continuous improvement.