Service Advisor

Farris Motor Company; Jefferson City (TN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Weekly paycheck

Paid training

Performance bonus opportunities

Career advancement opportunities

Stable, long-term employment

Family-owned dealership

Job summary

Farris Motor Company in East Tennessee is seeking an Automotive Service Advisor who focuses on customers and clear communication. Automotive experience is welcome but not required; paid training is provided while you learn.

In this role you will greet customers, explain maintenance needs, create repair orders, coordinate with technicians, update customers on status and pricing, and ensure a positive service experience.

Qualifications

• Strong customer service and communication skills.
• Professional, friendly, and dependable approach.
• Ability to stay organized in a fast-paced environment.
• Confidence discussing services, recommendations, and pricing with customers.
• Customer service experience is a major plus.
• Automotive experience is helpful but not required.
• Ford experience is a plus.
• Willingness to learn and participate in paid training.
• Availability to work approximately 45 hours per week, including some Saturdays.
• A valid driver’s license and acceptable driving record.

Responsibilities

• Greet service customers and listen carefully to their concerns.
• Help customers understand recommended maintenance and repair services.
• Create accurate repair orders and document customer requests.
• Communicate clearly with technicians and customers throughout the service process.
• Provide updates on repair status, pricing, and completion times.
• Review completed work and invoices with customers.
• Follow up to ensure a positive customer experience.
• Maintain organized records and support an efficient service department.

Skills

Customer service

Communication

Organization

Willingness to learn

Driver's license

Job description

Automotive Service Advisor

Build a rewarding career with Farris in East Tennessee. We are looking for a customer-focused professional who communicates well, stays organized, and enjoys helping people. Automotive experience is helpful, but it is not required—we provide paid training while you learn.

What We Offer

• Weekly Paycheck with total earning potential of $60,000+

• Additional performance-based bonuses

• Paid training—get paid while you learn

• Approximately 45 hours per week

• Some Saturdays required

• Closed Sundays

• Supportive leadership and a team-focused work environment

• Career growth and long-term opportunity with a respected, family-owned dealership

Benefits

• Full-time employee benefits package

• Paid training and development

• Performance bonus opportunities

• Career advancement opportunities

• Stable, long-term employment

Job Duties

• Greet service customers and listen carefully to their concerns

• Help customers understand recommended maintenance and repair services

• Create accurate repair orders and document customer requests

• Communicate clearly with technicians and customers throughout the service process

• Provide updates on repair status, pricing, and completion times

• Review completed work and invoices with customers

• Follow up to ensure a positive customer experience

• Maintain organized records and support an efficient service department

What We’re Looking For

• Strong customer service and communication skills

• A professional, friendly, and dependable approach

• The ability to stay organized in a fast-paced environment

• Confidence discussing services, recommendations, and pricing with customers

• Customer service experience is a major plus

• Automotive experience is helpful but not required

• Ford experience is a plus

• Willingness to learn and participate in paid training

• Availability to work approximately 45 hours per week, including some Saturdays

• A valid driver’s license and acceptable driving record

You do not need previous automotive experience to succeed in this role. If you have strong customer service skills, enjoy working with people, and are ready to learn, we want to hear from you.

About Farris

Farris has been family-owned since 1929 and has built a strong reputation by taking care of customers and supporting employees. We offer professional training, supportive leadership, career growth, and the opportunity to build a long-term future with a winning team.

Success Philosophy

We believe successful employees deserve clear expectations, the right training, strong leadership, and opportunities to grow. When our team members succeed, our customers and our company succeed.

Your application will be handled confidentially upon request.