Service Manager

Farris Motor Company; Jefferson City (TN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Paid vacation

Employee vehicle purchase program

Employee discounts

Opportunities for advancement

Job summary

Farris Motor Company in Jefferson City, Tennessee is seeking an Automotive Service Manager to translate leadership direction into daily results within the service department. This hands-on role requires the ability to train and coach technicians and advisors, manage workflow, and hold the team accountable for performance, customer service, and execution, while collaborating with dealership leadership.

Join a family-owned group with strong earning potential, growth opportunities, and a commitment

Qualifications

• Automotive dealership service management experience preferred.
• Hands-on leadership style with ability to train and coach.
• Strong communication and follow-through.
• Ability to use performance data to drive action.
• Valid driver's license and acceptable driving record.

Responsibilities

• Take dealership leadership's vision, expectations, and priorities and put them into action every day
• Lead the service department through direct involvement, consistent communication, and follow-up
• Train and coach service advisors and technicians on the behaviors and standards expected of them
• Hold team members accountable for performance, productivity, customer service, and execution
• Make sure established processes and expectations are being followed consistently
• Manage workflow to keep technicians productive and customers informed
• Monitor sales, gross profit, expenses, productivity, and customer satisfaction
• Address performance issues directly and follow through until expectations are met
• Handle customer concerns professionally and work toward effective resolutions
• Work closely with dealership leadership to execute department priorities and achieve performance goals

Skills

Service management experience

Leadership

Communication

Accountability

Job description

Automotive Service Manager

Turn Leadership Direction Into Daily Results

Farris Motor Company is looking for an experienced Automotive Service Manager who knows how to take a clear leadership vision and make it happen in the service department.

This is a hands-on leadership role for someone who can communicate expectations, train the team, follow up consistently, and hold people accountable for execution.

What We Offer

• Weekly Paycheck with commission-based compensation plus performance bonuses

• Strong earning opportunity tied to department performance

• Clear direction and support from dealership leadership

• An established service operation with technicians and advisors already in place

• Paid training and continued development

• Long-term career opportunity with a family-owned automotive group

• Opportunity to lead through direct action and measurable results

Benefits

• Health insurance

• 401(k) with company match

• Paid holidays

• Paid vacation

• Employee vehicle purchase program

• Employee discounts

• Opportunities for advancement

Job Duties

• Take dealership leadership's vision, expectations, and priorities and put them into action every day

• Lead the service department through direct involvement, consistent communication, and follow-up

• Train and coach service advisors and technicians on the behaviors and standards expected of them

• Hold team members accountable for performance, productivity, customer service, and execution

• Make sure established processes and expectations are being followed consistently

• Manage workflow to keep technicians productive and customers informed

• Monitor sales, gross profit, expenses, productivity, and customer satisfaction

• Address performance issues directly and follow through until expectations are met

• Handle customer concerns professionally and work toward effective resolutions

• Work closely with dealership leadership to execute department priorities and achieve performance goals

What We're Looking For

• Automotive dealership service management experience preferred

• A strong hands-on leadership style

• Proven ability to turn direction into consistent execution

• Ability to train, coach, correct, and hold employees accountable

• Strong understanding of dealership service operations

• Comfortable managing technicians, advisors, workflow, and department performance

• Strong communication and follow-through

• Ability to use performance numbers to identify problems and drive action

• Organized, decisive, and comfortable addressing issues directly

• Valid driver's license and acceptable driving record

We're looking for a Service Manager who doesn't need to reinvent the operation.

Leadership will provide the direction. Your responsibility is to make sure that direction becomes reality through clear communication, training, daily action, consistent follow-up, and accountability.

About Farris

Farris Motor Company has been family-owned since 1929. We've built our reputation by taking care of our customers, supporting our employees, and creating long-term career opportunities in the automotive industry.

We believe strong leadership starts with clear expectations and continues through consistent execution.

Success Philosophy

At Farris, leadership sets the vision and establishes the standards.

Successful managers turn those expectations into results.

For this position, success means making sure the team understands what is expected, knows how to execute it, and is held accountable when expectations are not met.

You’ll be expected to lead from the front, train where needed, address problems quickly, follow through consistently, and make sure the department performs at the level leadership expects.

We understand that experienced automotive managers may need to keep their job search confidential. All qualified applications will be handled professionally and discreetly.

Farris Motor Company is hiring an Automotive Service Manager for opportunities in Jefferson City and Morristown, Tennessee.