Service Advisor

Lithia & Driveway; Jacksonville (FL); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision plans

Paid holidays & PTO

Short and long-term disability

Paid life insurance

401(k) retirement plan

Employee stock purchase plan

Lithia Learning Center

Vehicle purchase discounts

Wellness programs

Job summary

Atlantic Coast Honda in Jacksonville, FL is seeking a Service Advisor to help drive service visits and ensure customers understand repairs and estimates.

You will communicate with technicians, prepare repair orders, manage warranty claims, and keep customers informed of timing, costs, and services.

Join a Lithia Motors dealership network offering competitive pay and industry benefits.

Qualifications

• High School graduate or equivalent, 18 years or older required.
• Drug-free workplace.
• We are an equal opportunity employer.
• Qualified applicants will be considered regardless of criminal histories, per legal requirements.

Responsibilities

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Skills

Customer service

Communication

Team player

Valid driver's license

Education

High School diploma or equivalent

Tools

Service database system

Job description

Dealership:

L0820 Atlantic Coast Honda

Atlantic Coast Honda

Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

We are one of over 300+ Lithia Motors Dealerships nationwide representing over 48 manufacturers in 24 states! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals.

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.

• Communicate additional repair and service needs to the customer based on vehicle inspection.

• Administer the manufacturer warranty for qualifying vehicle repairs.

• Keeping customer informed of service specials, completion times and service expenses.

Qualifications:

• Previous Service Advisor experience, preferred.

• Prior experience as an automotive technician a plus.

• A team player who is focused on providing exemplary customer service.

• Basic mechanical understanding of an automobile.

• Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.