Service Advisor

Lithia & Driveway; Paramus (NJ); On-site; USD 90,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision plans

Paid holidays & PTO

Short and long-term disability

Paid life insurance

401(k) retirement plan

Employee stock purchase plan

Lithia Learning Center

Vehicle purchase discounts

Wellness programs

Job summary

LITHIA Paramus Honda, part of Lithia & Driveway, is hiring a Service Advisor on-site in Paramus, NJ. You will report to the Service Manager and coordinate service requests, estimates, and repair orders while communicating with customers and technicians.

Ideal candidates have prior Service Advisor experience, automotive technician background, and a customer‑oriented mindset. A valid driver's license is required, with competitive pay and benefits package.

Qualifications

• Previous Service Advisor experience.
• 1+ years experience as an automotive technician.
• Team player focused on providing customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license.

Responsibilities

• Act as liaison between customer and technician to ensure clear service needs.
• Develop estimates by costing materials, supplies and labor; determine customer payment.
• Prepare repair orders (RO) and enter them into the service database.
• Communicate additional repair needs to the customer after inspection.
• Administer manufacturer warranty for qualifying repairs and service.

Skills

Service advisor experience

Automotive technician experience

Customer service orientation

Basic automotive knowledge

Valid driver's license

Job description

Dealership

L0703 DCH Paramus Honda

DCH Paramus Honda

Now hiring Service Advisors!

Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!.

You will report to the Service Manager.

This is an on-site position in Paramus, NJ.

Responsibilities

As a Service Advisor, you will initiate automotive services and repairs. You will do this by ascertaining vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer records.

• Be a communicator and liaison between the customer and technician; ensure the technician understands the customer's needs and the customer understands the needed and recommended service/repairs.
• Develop estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customer informed of service specials, completion times and service expenses.

Qualifications

• Previous Service Advisor experience.
• 1+ years experience as an automotive technician.
• A team player who is focused on providing customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Est. Annual Earnings range from $90,000.00 -$160,000.00

Actual pay offered may vary depending on experience, job-related knowledge/bonus/commission, location.

Information about LITHIA's comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.