Service Advisor

Tom Wood Group; Indiana (PA); On-site; USD 29,000 - 32,200; Full time

Benefits offered by this job

Competitive pay ($14/hr)

Growth opportunities in powersports

Team events and positive culture

Job summary

TW Powersports South in Whiteland, IN is seeking a friendly Service Advisor who thrives on customer interactions and loves powersports as much as we do. You’ll be the trusted voice helping customers stay informed and back on the road quickly.

You’ll greet customers, listen to their needs, coordinate with technicians, provide clear estimates, schedule work, and maintain accurate service records. This role rewards reliability, organization, and a positive attitude within a fun, hardworking team.

Qualifications

• Excellent communication and interpersonal skills.
• Passion for powersports vehicles is a plus.
• Ability to multitask in a fast-paced environment.
• Previous experience in customer service or automotive/powersports preferred.

Responsibilities

• Greet customers with a smile and a can-do attitude when they come in for service.
• Listen carefully to understand the customer's needs and concerns about their powersports vehicles.
• Work closely with the service technicians to ensure work is completed accurately and efficiently.
• Provide clear, honest estimates and keep customers updated throughout the service process.
• Schedule appointments and manage service workflow to keep things running smoothly.
• Handle paperwork, process payments, and maintain accurate service records.
• Deliver exceptional customer service that builds lasting relationships and loyalty.

Skills

Customer service

Communication

Powersports passion

Multitasking

Organizational skills

Job description

Are you ready to be the friendly face and trusted voice for a premierpowersports company? TW Powersports South is on the hunt for a dynamic Service Advisor who thrives on great customer interactions and loves the roar of engines as much as we do. Join our passionate team in Whiteland, IN, and help keep our customers happy, informed, and back on the road in no time!

Responsibilities

• Greet customers with a smile and a can-do attitude when they come in for service.
• Listen carefully to understand the customer's needs and concerns about their powersports vehicles.
• Work closely with the service technicians to ensure work is completed accurately and efficiently.
• Provide clear, honest estimates and keep customers updated throughout the service process.
• Schedule appointments and manage service workflow to keep things running smoothly.
• Handle paperwork, process payments, and maintain accurate service records.
• Deliver exceptional customer service that builds lasting relationships and loyalty.

Requirements

• Excellent communication and interpersonal skills — you’ll be the key point of contact for our customers.
• A passion for powersports, motorcycles, ATVs, or similar vehicles is a huge plus!
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Previous experience in customer service or automotive/powersports industry preferred.
• Reliable, punctual, and ready to be part of a fun, hardworking team.

Benefits

• Competitive pay at $14.00 per hour, paid bi-weekly.
• Work in a friendly, supportive environment in Whiteland, IN.
• Opportunities to learn and grow within the powersports industry.
• Team events and a positive company culture that values your input.

About the Company

TW Powersports South is your go-to destination for all things powersports in Whiteland, Indiana. As part of the Tom Wood family, we pride ourselves on exceptional customer service, expert knowledge, and a passion for powersports that’s contagious. Whether you’re buying, servicing, or gearing up, we’re dedicated to providing the best experience on and off the road.