Service Advisor

Badlands Off Road Park; Attica (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

IRA with 3% match

Paid time off

Employee discounts

Career growth opportunities

Competitive pay

Job summary

Attica Motorsports in Attica, IN is seeking an experienced Service Advisor/Writer to bridge customers and technicians. You’ll greet customers, assess needs, and prepare accurate service estimates to keep machines performing at their best in a fast-paced environment.

This role emphasizes clear communication, professional service, and efficient coordination with the tech team. Requirements include 2+ years as a Service Advisor, knowledge of off-road machines, and comfort with POS systems.

Qualifications

• 2+ years of experience as a Service Advisor or in a similar role.
• Knowledge of off-road machines is a plus.
• Service writing and basic repair processes.
• Strong communication and customer service skills.
• Ability to multitask and stay organized in a busy environment.

Responsibilities

• Answer phones and schedule customer needs.
• Greet customers and provide friendly, professional service.
• Document service concerns and machine issues clearly and accurately.
• Prepare repair estimates and explain them in a way customers understand.
• Coordinate with technicians to ensure timely service.
• Handle payments and process service transactions.
• Keep the service area clean, organized, and customer-ready.
• Communicate with customers throughout the repair process.

Skills

Customer service

Communication

Attention to detail

Multitasking

Powersports knowledge

Tools

POS systems

Job description

Attica Motorsports is growing and currently seeking an experienced Service Advisor/ Writer. As part of our service team, you’ll help customers keep their machines running at their best while working in a high-energy, fast-paced environment that values professionalism, teamwork, and customer care.

We offer:

• Competitive pay based on experience
• Health, dental, and vision insurance
• IRA with 3% match
• Paid time off
• Employee discounts on gear, parts, and services
• Career growth opportunities within a growing dealership

About the Role

As a Service Advisor, you'll serve as the communication link between customers and our technicians. You’ll greet customers, listen to their needs, prepare accurate service estimates, and ensure that their machines are repaired efficiently and correctly. This role is key to maintaining the customer experience and keeping our service department running smoothly.

Key Responsibilities

• Answer phones and schedule customer needs
• Greet customers and provide friendly, professional service
• Document service concerns and machine issues clearly and accurately
• Prepare repair estimates and explain them in a way customers understand
• Coordinate with technicians to ensure timely service
• Handle payments and process service transactions
• Keep the service area clean, organized, and customer-ready
• Communicate with customers throughout the repair process

What We’re Looking For

• 2+ years of experience as a Service Advisor or in a similar role (Auto, Marine, or Powersports)
• Knowledge of off-road machines a plus!
• Service writing, and basic repair processes
• Strong communication and customer service skills
• Ability to multitask and stay organized in a busy environment
• Comfortable using computers and point-of-sale systems
• Physically able to lift 50 lbs and be on your feet throughout the day

Interested?

If you’re passionate about powersports, thrive in a fast-paced environment, and enjoy helping people, we’d love to hear from you!

Attica Motorsports is Midwest’s highest volume off-road vehicle dealership! We are family-owned and operated and conveniently located in Attica, IN. Attica Motorsports strives to provide the best sales, service & parts customer experience applying the principles of family values and business morals.