Powersports Service Advisor

Tom Wood Automotive; Indianapolis (IN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k

Job summary

Tom Wood Honda Powersports in Indianapolis is seeking a Service Advisor to be the front line of our service team. You will greet customers, translate needs into repair orders, and work with technicians to keep repairs flowing.

Ideal candidates excel in fast-paced, customer-facing settings, have strong communication, and a sales mindset to convert service into lasting relationships.

Qualifications

• Must be able to deliver excellent customer service in a fast-paced environment.
• Strong communication skills, both verbal and written, with customers and technicians.
• Ability to multitask and manage multiple priorities with a positive attitude.

Responsibilities

• Greet riders and customers and create a standout service experience.
• Listen to customer concerns and translate them into repair orders.
• Collaborate with technicians to keep repairs moving smoothly and on schedule.
• Provide clear updates on timelines, repairs, and recommendations.
• Encourage maintenance recommendations with honesty and confidence.

Skills

Customer service

Communication

Multitasking

Sales mindset

Powersports knowledge

Job description

Service Advisor - Ride the Front Line of the Action

Tom Wood Honda Powersports | Indianapolis, IN

Turn Your Passion for Powersports Into a Career

At Tom Wood Honda Powersports, we don’t just service bikes—we fuel adventures. Whether it’s a weekend rider, a daily commuter, or someone chasing adrenaline on four wheels, our customers trust us to keep them moving.

We’re looking for a Service Advisor who can bring energy, personality, and professionalism to the front lines—someone who can translate customer needs into action and keep the shop running like a well-tuned engine.

What You’ll Do (A.K.A. Be the Hero of the Service Lane)

• Be the first impression—greet riders, build trust, and create a standout experience
• Listen like a pro and translate customer concerns into repair orders
• Work hand-in-hand with technicians to keep repairs moving efficiently
• Provide clear updates on timelines, repairs, and recommendations
• Recommend maintenance and repairs with honesty and confidence
• Keep customers informed, excited, and coming back for more
• Handle questions, concerns, and curveballs with professionalism

What Makes You a Great Fit

• You thrive in fast-paced, customer-facing environments
• You’ve got strong communication skills and can connect with anyone
• You understand (or want to learn) powersports or automotive service
• You can juggle multiple tasks without dropping the ball
• You bring a sales mindset—because great service is great selling
• Bonus points if you love motorcycles, ATVs, or anything with an engine

Why You’ll Love It Here

• You’ll work with a team that’s Passionately Driven and Humbly Confident[
• Opportunities to grow within a family-owned company with 50+ years of success
• Competitive pay, performance incentives, and real career paths
• Full benefits package (health, PTO, 401k, etc.
• A fun, high-energy environment built around the powersports lifestyle

The Bottom Line

• Loves helping people
• Enjoys a fast-paced, high-energy environment
• Wants a role where you can sell, solve problems, and build relationships

This isn’t just a job—it’s your chance to be part of the ride.