Service Advisor

METRO Ford; Independence (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Family owned and operated

Stability of an established company

Bonus pay for high CSI

Monthly performance contests

Paid vacation and holidays for full‑t‑

Medical, dental, and vision plans

Flexible medical spending account and

Job summary

METRO Ford in Independence, Missouri is seeking an Experienced Automotive Service Advisor for our Service Department. You will greet customers, collect vehicle information, and document concerns as described by the customer.

Responsibilities include reviewing inspections, translating technician recommendations, preparing cost estimates, monitoring progress, and updating customers daily. Ford experience and strong communication are highly valued.

Qualifications

• Service Advisor experience required.
• Ford experience preferred.
• Excellent communication and customer service skills.
• ADP/CDK experience is a plus.
• Valid in-state driver's license.
• Pre-employment background check and drug screen.

Responsibilities

• Meet and greet customers and obtain vehicle information.
• Capture customer concerns and vehicle symptoms.
• Determine needed maintenance based on age and mileage.
• Review Multi-Point Inspection and translate technician recommendations.
• Prepare accurate parts and labor estimates.
• Monitor progress and update customers daily.
• Ensure final invoice matches work performed.
• Explain work performed to customers and build loyalty.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma

Tools

ADP/CDK experience

Job description

Experienced Automotive Service Advisor

Metro Ford in Independence Missouri is seeking an Experienced Automotive Service Advisor for our Service Department. If you are a motivated individual with excellent communication skills and can demonstrate service results come join our team.

Job Responsibilities:

As a Service Advisor, you will meet and greet customers promptly, obtain the customer and vehicle information, and obtain all of the customers concerns and vehicle symptoms as described by the customer.

Additional responsibilities include:

• Determine and recommend needed maintenance based on age, mileage, and history of vehicle
• Review Multi-Point Inspection and accurately translate the technicians recommendations
• Prepare a complete and accurate estimate of cost for parts and labor
• Monitor the progress of each vehicle throughout the day
• Update the customers on the status of their vehicles on a daily basis
• Verifying that the final invoice reconciles with the work performed on the repair order
• Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer
• Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

Job Requirements:

• Service Advisor experience required
• Ford experience preferred.
• Proven track record of achieving exceptional Customer Satisfaction
• The individual must possess a high degree of personal ownership and accountability
• The ability to work in a fast paced environment
• Ability to be analytical and multi-task
• Self-motivated enthusiastic presence in a team environment
• Team Player
• Excellent communication skills
• ADP/CDK experience is a plus
• Consistent and stable work history
• Valid in-state driver's license
• High school diploma required
• Pre-employment background check, and drug-screen required prior to being hired
• Professional appearance and work ethic.

Benefits:

• Family owned and operated
• Stability of an established company
• Aggressive pay plan with bonuses for above average CSI
• Monthly performance contests
• Paid vacation and holidays for full time employees
• Medical, dental, and vision plans
• Flexible medical spending account and 401k.

Job Type: Full-time

Work Days:

• Rotating weekends

Work Location:

• In person

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.