Service Advisor

Hiley Automotive Group; Huntsville (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and Dental

401(k) plan

Paid Time Off (PTO)

Competitive Pay

Life Insurance

Professional Development

Job summary

Hiley Mazda of Huntsville in Huntsville, AL is seeking a dedicated Service Advisor to guide customers through service visits, coordinate repairs, and ensure timely communication. You will work with a team of technicians, manage service orders, handle warranty questions, and uphold high customer satisfaction in a fast-paced automotive service environment.

This role requires strong organizational skills, excellent communication, and a professional appearance to represent the dealership and build

Qualifications

• Excellent customer service and communication skills.
• Ability to manage multiple service orders and priorities.
• Professional appearance and positive attitude.

Responsibilities

• Oversee service orders and drive lane flow.
• Provide concierge support for owner inquiries.
• Answer technical questions about vehicle problems, warranties, services.
• Maintain customer satisfaction above company standards.
• Assist in diagnosing vehicle problems and ordering parts as needed.
• Oversee warranty claims administration and training of staff.
• Collaborate with management on hiring and discipline decisions.

Skills

Customer service

Communication

Time management

Team leadership

Organizational skills

Education

High School Diploma or Equivalent

Job description

# Service Advisor## Hiley Mazda of Huntsville 6934 HWY 72 W, Huntsville, AL Full TimeAt the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.**Benefits**- Medical and Dental- 401(k) available at most locations- Paid Time Off- Competitive Pay- Life Insurance- Professional Development**Responsibilities**- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.- Ensure the daily inventory of technicians' time is consistently sold to service customers.- Answer technical questions about vehicle problems, warranties, services, and repairs.- Maintain Customer Satisfaction scores at or above company standards.- Assist in diagnosing vehicle problems; order parts and tools as necessary.- Oversee administration of warranty claims as well as training and supervising of service department.- Reinforces company policies and adheres to company standards.- Encourages compliance with applicable laws and regulations.- Maintain good working relationship with factory(s) and foster positive employee relations.- Collaborate with upper management to make service department hiring and discipline decisions.**Qualifications**- Organized and friendly personality- Demonstrated ability to manage others- Time management skills- Fantastic communication skills with your customers- High School Diploma or Equivalent preferred- Professional, well-groomed personal appearance- Consistent record of service and sales success- Strong record of positive customer satisfaction results- Team oriented and self-motivated- Able to work with little supervision- Clean driving record and valid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.