Service Advisor

Hiley Mazda Of Huntsville; Huntsville (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401(k) plan

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Job summary

Hiley Mazda Of Huntsville is seeking a Service Advisor in Huntsville, AL. This full-time role focuses on managing service orders, guiding the Drive Lane process, and delivering a concierge level of customer service.

You will own the customer experience, answer technical questions, and ensure warranty claims are handled smoothly while supervising service staff and maintaining CSI targets.

Qualifications

• Organized and friendly personality.
• Excellent communication with customers.
• Strong customer service focus and relationship building.
• Time management skills.
• Professional appearance and conduct.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Take ownership of the customer's experience and handle additional tasks to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians' time is accurately allocated to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems and order parts/tools as necessary.
• Oversee warranty claims administration and supervise service department staff.
• Reinforce company policies and adhere to standards.
• Ensure compliance with laws and regulations.
• Maintain good working relationships with factories and employees.
• Collaborate with management on hiring and discipline decisions.

Skills

Organized

Excellent communication

Customer service

Time management

Team oriented

Education

High School Diploma or Equivalent

Job description

# Service Advisor## Hiley Mazda of Huntsville 6934 HWY 72 W, Huntsville, AL Full TimeAt the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.**Benefits**- Medical and Dental- 401(k) available at most locations- Paid Time Off- Competitive Pay- Life Insurance- Professional Development**Responsibilities**- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.- Ensure the daily inventory of technicians' time is consistently sold to service customers.- Answer technical questions about vehicle problems, warranties, services, and repairs.- Maintain Customer Satisfaction scores at or above company standards.- Assist in diagnosing vehicle problems; order parts and tools as necessary.- Oversee administration of warranty claims as well as training and supervising of service department.- Reinforces company policies and adheres to company standards.- Encourages compliance with applicable laws and regulations.- Maintain good working relationship with factory(s) and foster positive employee relations.- Collaborate with upper management to make service department hiring and discipline decisions.**Qualifications**- Organized and friendly personality- Demonstrated ability to manage others- Time management skills- Fantastic communication skills with your customers- High School Diploma or Equivalent preferred- Professional, well-groomed personal appearance- Consistent record of service and sales success- Strong record of positive customer satisfaction results- Team oriented and self-motivated- Able to work with little supervision- Clean driving record and valid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.