Service Advisor

servco; Hilo (HI); On-site; USD 24,000 - 42,000; Full time

Job summary

Servco Toyota Hilo in Hawaii seeks a Service Advisor to greet customers and determine needed vehicle services, coordinating with technicians to explain work and timing.

The role requires at least one year in sales or customer service, with dealership service writing preferred, and a valid driver's license. You will provide cost estimates, monitor repairs, and arrange loaners when needed, while ensuring payment is completed before vehicle return.

Qualifications

• Minimum one year of sales or customer service experience.
• Auto dealership and service writing experience preferred.

Responsibilities

• Welcome customers and determine which vehicle services are needed.
• Act as liaison between technicians and customers to explain work required.
• Inspect customer vehicle records and assess if additional services are needed.
• Provide accurate cost and time estimates and obtain customer approval.
• Monitor status of service and keep customer informed.
• Book and close repair orders in a timely manner.
• Arrange loaner vehicles if needed.
• Follow up on back-ordered parts and schedule return visits.
• Ensure all requested items are completed and payment is collected.

Skills

Strong communication

Customer relations

Good driving record

Dealertrack experience

Education

High school diploma or equivalent

Tools

Dealertrack

Job description

At Servco Toyota Hilo, we are provide top notch service to our customers and you can make our customers' dealership service experience a pleasurable one! Welcome and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner.

Learn more about our service consultant position by visiting https://www.youtube.com/watch?v=FB5wHc7biQg

Key Outcomes

• Welcome customers and determine which vehicle services are needed
• Work as a liaison between technicians and customers to provide an understanding of the work that needs to be completed on their vehicle
• Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
• Provide accurate cost and time estimates and obtain customer's approval
• Monitor status of vehicle service/repair and keep customer informed
• Book and close repair orders on a timely basis
• Arrange for customer loaner vehicles if needed
• Follow-upon back-ordered parts and contact customer to schedule return appointment
• Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer

Education

• High school graduate or equivalent

Work Experience

• Minimum one year of sales or customer service experience
• Auto dealership and service writing experience preferred

Skills

• Strong communication and customer relations skills
• Good driving record
• Dealertrack experience preferred

Competencies

• Ability to multi-task and meet deadlines
• Customer focused
• Detail oriented

Licenses and Certifications

• Valid driver's license

Requirements

• High school graduate or equivalent
• Minimum one year of sales or customer service experience
• General mechanical knowledge gained either through work experience or education
• Strong communication and customer relations skills
• Strong attention to detail
• Ability to multi-task and meet deadlines
• Valid driver's license and strong driving record
• Auto dealership service writing experience preferred

Responsibilities

• Welcome customers and determine which vehicle services are needed
• Work as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle
• Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
• Provide accurate cost and time estimates and obtain customer's approval
• Monitor status of vehicle service/repair and keep customer informed
• Book and close repair orders on a timely basis
• Arrange for customer loaner vehicles if needed
• Follow-up on back ordered parts and contact customer to schedule return appointment
• Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer

Pay and Benefits

Service Consultants receive a $2000 a month guaranteed base salary and a competitive incentive program. We also compensate our Service Consultants who receive strong customer service scores.

Pay Range: Fixed $2,000 per month plus commission

Equal Opportunity Employer

Equal Opportunity Employer and Drug-Free Workplace

Service Advisor - Auto Sales - Mechanic - Auto Dealership - Customer Service

At Servco Toyota Hilo, we are provide top notch service to our customers and you can make our customers' dealership service experience a pleasurable one! Welcome and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner.