Service Advisor

US Lawns; Hicksville (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off (PTO)

Job summary

US Lawns in Hicksville, NY, is seeking a motivated and experienced Service Advisor. This role involves providing exceptional customer service and sales support, actively engaging with clients to understand their needs and ensuring a seamless purchasing journey.

The ideal candidate will possess strong organizational skills, a thorough understanding of the sales process, and the ability to communicate effectively. Benefits include health, dental, and vision insurance, as well as paid time off and a competitive pay plan.

Qualifications

• Experience advising service customers about car maintenance and repairs.
• Must be computer savvy, with knowledge of automotive software.
• Valid NY state driver's license required.

Responsibilities

• Interpret customer's symptoms and clarify description of problems.
• Schedule service and verify warranty coverage.
• Prepare repair orders and make repair recommendations.

Skills

Understanding of sales processes

Communication skills

Organizational skills

Customer service

Outgoing personality

Tools

Reynolds and Reynolds

ADP software

Microsoft Office

Job description

Job Description

We are seeking a motivated and experienced Service Advisor to join our team. As a Sales Service Advisor, you will be responsible for providing exceptional customer service and sales support to our clients. The Sales Service Advisor plays a crucial role in enhancing customer satisfaction and driving sales growth within the organization. This position involves engaging with customers to understand their needs and providing tailored solutions that align with our product offerings. The advisor will be responsible for maintaining strong relationships with clients, ensuring they receive exceptional service throughout their purchasing journey. By effectively communicating product benefits and addressing any concerns, the Sales Service Advisor will contribute to the overall success of the sales team. Ultimately, this role is pivotal in fostering customer loyalty and achieving sales targets.

Minimum Qualifications

• Must fully understand the sales process involved with advising service customers about how to repair and maintain their cars properly
• Must be computer savvy, including fluency with Reynolds and Reynolds or ADP, basic Microsoft Office knowledge, internet proficiency, and familiarity with state-of-the-art automotive computer software (such as MPI, manufacturer’s websites, etc.); Reynolds and Reynolds experience is a huge plus.
• Must be highly organized with excellent communication skills
• Professional appearance and demeanor
• Must have an excellent attendance record and a commitment to being on time
• Must have a valid and clean NY state driver’s license
• Must be able to pass a drug test and a background check
• Must have an outgoing personality (a "people person")
• Must demonstrate expertise in developing relationships and providing excellent CSI scores

Responsibilities

• Interprets the customer's description of symptoms
• Clarifies the description of problems, so the mechanic can repair the problem correctly
• Translates complicated terminology into language the customer can understand
• Works with our customers to schedule service
• Verifies warranty and service contract coverage
• Develops estimates by costing materials, supplies, and labor, including deductibles, and sets expectations for cost and completion
• Prepares repair orders
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Arranges service or repair and sets expectations for cost and completion
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and follows regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Greets all customers entering the service area with a friendly, professional attitude
• Verifies customer appointments and all relevant customer information (name, VIN, tag number, mileage, etc.)
• Performs other duties as assigned

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program
• Employee Assistance programs
• Employee Referral Program