Service Advisor

Diehl Automotive Group; Hermitage (Mercer County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in automotive services is seeking a dedicated Automotive Service Advisor to join their expanding team in Hermitage. In this role, you'll be the friendly face that greets customers, ensuring their needs are met with precision and care. Your responsibilities will include documenting vehicle concerns, providing accurate estimates, and advising on maintenance intervals. With a focus on customer satisfaction and teamwork, this position offers the chance to thrive in a supportive environment that values growth and development. If you're passionate about delivering exceptional service and ready to take the next step in your career, this opportunity is perfect for you.

Benefits

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Qualifications

• 2 years of customer service experience preferred.
• Basic computer skills including typing and Microsoft Excel.

Responsibilities

• Greet customers and document vehicle concerns accurately.
• Provide detailed estimates for labor and parts.
• Handle customer inquiries and follow up on work in progress.

Skills

Customer Service

Time Management

Basic Computer Skills

Data Entry

Tools

Microsoft Excel

Job description

Diehl Automotive is growing and expanding! We are looking for an experienced Automotive Service Advisor at our Hermitage location. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities. Prior experience is preferred but willing to train the right candidate.

As a Service Advisor you will:

• Greet customers in a timely and friendly manner
• Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order
• Advise customers on the maintenance intervals according manufactures specifications
• Provide customers with a complete and accurate estimate for labor and parts
• Provide customers with a detailed breakdown of all charges for the services performed to their vehicle
• Obtain prior authorization from the customer or warranty company of repairs that need to be completed
• Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress
• Verify manufacturer and extended warranty coverage

Job Type: Full-time

Experience:

• Customer Service: 2 years (Preferred)
• DMS experience (preferred)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• We offer competitive wages and embrace a “promote within” philosophy

Qualifications:

• Clean driving record
• Time management skills
• Commitment to 100% customer satisfaction
• Have basic computer skills to include typing and Microsoft Excel
• Be organized, professional and courteous