Healthcare Customer Service Advisor

Claritev; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Healthcare Customer Service Advisor, where your role will involve providing exceptional service to clients in a dynamic work-from-home environment. This position offers a steady schedule with opportunities for growth and performance bonuses. You will engage with customers, resolve inquiries, and contribute to a culture of excellence and innovation. If you are passionate about making a difference in the healthcare sector and thrive in a supportive team, this role is perfect for you!

Benefits

Health Benefits

401(k) with Match

Flexible Schedules

Professional Development Opportunities

Paid Time Off

Tuition Reimbursement

Qualifications

• 1+ years of customer service experience, preferably in a call center.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide quality customer service by responding to inquiries effectively.
• Document cases according to policies and ensure compliance with regulations.

Skills

Customer Service

Communication Skills

Organization Skills

Data Entry

Medical Terminology Knowledge

Education

High School Diploma or GED

Job description

Join us to apply for the Healthcare Customer Service Advisor role at Claritev.

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, foster innovation, nurture accountability, champion diversity, and empower each other to illuminate our collective potential.

Be part of our transformational journey as we aim to become a leading voice in healthcare technology, data, and innovation. Onward and Upward!

Job Summary

Customer Service Representative/Service Advisor - Work from Home

Inbound Call Center - $19.00/hour

This position involves providing quality customer service by responding effectively to a variety of inquiries from customers, documenting all cases according to policies and procedures, and striving to meet or exceed customer expectations regarding quality and service levels.

You can shine in this role by assisting callers in an engaging and professional manner.

Schedule & Compensation

• Steady Monday through Friday schedule (8 hours per day), based on business needs, between 6:00 am and 8:00 pm ET/CT/MT.
• Twice yearly shift bidding based on performance and needs.
• Earn $19/hour with potential performance bonuses.
• Comprehensive paid training, ongoing coaching, and growth opportunities.

Key Duties

• Resolve provider/client requests, document cases, and assign accordingly.
• Respond to inquiries via online customer service tools, ensuring excellent customer experience.
• Maintain high standards of quality, productivity, and customer service.
• Promote teamwork, flexibility, and a customer-focused attitude.
• Identify process improvements and collaborate across departments.
• Ensure compliance with HIPAA and other regulations.

Minimum Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Call center or similar experience preferred.
• Knowledge of medical terminology and proper phone etiquette preferred.
• Strong communication, organization, and data entry skills.
• Ability to work flexible hours and independently or in a team.

Benefits

We offer competitive compensation, health benefits, 401(k), bonuses, flexible schedules, and professional development opportunities.

Your benefits include medical, dental, vision, life insurance, disability, paid parental leave, 401(k) with match, stock purchase plan, paid time off, holidays, tuition reimbursement, and more.

EEO Statement

Claritev is an Equal Opportunity Employer. We consider all qualified applicants without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Application Deadline

Applications are accepted for at least 5 days from posting or until the position is filled.