Customer Service Advisor, Remote

Lensa; Denver (CO); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor, where you'll support customers through their post-purchase journey. This role offers the flexibility of remote work and an opportunity to thrive in a high-paced environment. You'll be part of a culture that values individuality, providing exceptional service while resolving customer issues with empathy and professionalism. With health benefits starting on day one and performance-based bonuses, this position is perfect for problem-solvers who are passionate about helping others. Take the next step in your career and apply today!

Benefits

Health Benefits starting Day One

Performance Based Bonuses

Paid Time Off (PTO) after 180 days

Remote Work Flexibility

Qualifications

• Must be 18 years or older with a High School Diploma or GED.
• Experience in customer service is a plus, but training will be provided.

Responsibilities

• Handle inbound calls from customers with inquiries about their purchases.
• Assist customers with tracking numbers, order statuses, and product returns.

Skills

Problem-solving

Communication Skills

Customer Service

Empathy

Time Management

Education

High School Diploma or GED

Job description

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Conduent, is seeking professionals. Apply via Lensa today!

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Service Advisor, Remote

$17.31 per hour + Performance Based Bonuses

Full Time Schedules Between the Hours of 7am – 12am CST

Health Benefits Start Day One!

Are you a problem-solver who excels in handling high volume calls and helping customers to resolve issues? Join us as a Customer Service Advisor and support customers with their post-purchase needs, from tracking orders to checking order status and more. If you’re passionate about providing exceptional service and helping customers, feel heard, we want to hear from you!

What You’ll Do

• Handle inbound calls from customers with inquiries about their recent purchases.
• Assist customers with tracking numbers, order statuses, product returns and other post-purchase needs.
• Use your problem-solving skills to find quick solutions and resolve any issues.
• Help de-escalate frustrated customers with empathy and professionalism.
• Occasionally assist with upselling or cross-selling when appropriate and necessary.
  
  

Who We’re Looking For

• A compassionate and patient individual with excellent communication and soft skills.
• Strong problem-solving abilities and a knack for de-escalating upset customers.
• Someone who thrives in a high-volume, fast paced environment.
• Experience in customer service or call centers is a plus, but not required- training will be provided!
  
  

Why You’ll Love Working With Us

• Remote work: Enjoy the flexibility of working from home in your secured workspace.
• Health Benefits: Medical, dental and vision coverage starting day one.
• PTO: Accrue paid time off starting after 180 days
• Bonuses: Performance-based bonus incentives to reward your hard work and success.
  
  

Ready to take the next step in your career? Apply today and join a team that’s as passionate about technology as you are!

Requirements

• 18 years or older
• High School Diploma or GED
• Be able to successfully pass a criminal background check
• Have at least six months experience in customer service
• Have high speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
• Ability to accurately type at least 30 WPM
• Have a secured workspace with a door that is only accessible to you during work hours
• Familiarity with iOS and/or macOS, or comparable technology, is preferred
• Be flexible in working hours, seven days per week including weekend days
• Reside in one of our US hiring zones
  
  

We Are NOT Currently Hiring In The Following Geographies

States: AK, CA, HI, MA, IL, MT & NY

Metro Areas: MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD- Montgomery County, WA- Seattle, CO-Denver

#RemoteAP

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to [e-mail] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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