Service Advisor

Rogers Motors; Hermiston (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid vacation

401(k)

Paid training and mentorship

Supportive team environment

Opportunities for growth and advanced

Job summary

Rogers Motors in Hermiston, Oregon, has a full-time Automotive Service Advisor position at our Toyota and Subaru dealerships. You will greet customers, schedule appointments, verify warranty coverage, write repair orders, and maintain customer rapport while coordinating with technicians to ensure timely, quality service and accurate documentation.

Experience with industry software and a valid license are valued, and bilingual English/Spanish abilities are a plus.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with a good driving record.
• Experience with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making and problem-solving skills.
• Ability to communicate with technicians, customers, and management.
• Ability to read and comprehend instructions and information.
• General knowledge of vehicle mechanical operations preferred.
• Dealertrack DMS knowledge helpful.
• Two years of dealership experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet customers in a timely, friendly manner.
• Schedule appointments with customers.
• Maintain Customer Satisfaction Index rating.
• Maintain hours per customer repair order and effective labor rate.
• Ensure all open repair orders are up to date and closed within 30 days.
• Provide documentation on repair orders for warranty purposes.
• Assist in achieving forecasts set by management.
• Work with technicians to aim for first-visit repairs.
• Follow up on additional items needing repair.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Bilingual English/Spanish

Dealertrack DMS knowledge

Education

High school diploma

Tools

Dealertrack DMS

Job description

Overview

Rogers Motors in Hermiston Oregon has a full-time opening for Automotive Service Advisor at our Toyota and Subaru dealerships. Our employees are motivated, knowledgeable and caring professionals who build long-term client relationships. A hands-on style and a passion for doing what is right by our customers and our community is vital.

For more than 55 years, Rogers Motors has proudly served the local community with a reputation built on integrity, teamwork, and customer care. We believe in supporting our employees with training, mentorship, and opportunities to grow.

What You’ll Do

The primary mission of the Service Advisor is to ensure that our customers are driving safe and reliable vehicles. Service Advisors initiate automotive services and repairs by ascertaining performance problems and service requests. Verifies warranty and service contract coverage, performs walk-around inspections, develops estimates, writes repair orders, and maintains customer rapport and records. A successful candidate for the Automotive Service Advisor position will have auto dealership or customer service experience.

Your day may include:

• Greet customers in a timely, friendly manner.
• Schedule appointments with customers.
• Maintain Customer Satisfaction Index rating.
• Maintain a dealership-prescribed standard for hours per customer repair order written and effective labor rate.
• Ensure all open repair orders or work in process be kept up to date and closed within 30 days.
• Ensure all documentation is provided on the repair orders for warranty purposes.
• Accomplish the forecast that has been established by the general manager and service manager.
• Make every effort to ensure that technicians completely repair all vehicles on the first visit.
• Maintain follow-up on additional items found in need of repair.

What We’re Looking For

• High school diploma or the equivalent.
• Valid driver's license and good driving record.
• Experience with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making and problem-solving skills.
• Ability to communicate with technicians, customers, and management.
• Ability to read and comprehend instructions and information.
• General knowledge of vehicle mechanical operations is preferred.
• Dealertrack DMS knowledge helpful.
• Two years of experience in a dealership position preferred.
• Bilingual in English and Spanish preferred.

Benefits

• Paid vacation
• 401(k)
• Paid training and mentorship
• Supportive team environment
• Opportunities for growth and advancement

A Few Things to Know

Position requires stooping, bending and moving throughout the service department. Works with service customers for most of the shift. They will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and non-hazardous materials. Road-testing of vehicles also may be required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The working conditions described above are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must pass a background check and drug screening.