Service Advisor | Uncapped Commission & Growth

Chapman Chrysler Jeep; Henderson (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Uncapped commission

Career growth

Employee discounts

Volunteer opportunities

Closed on Sundays

Medical, dental, and vision insurance

Job summary

Chapman Chrysler Jeep in Henderson, NV is seeking an experienced Service Advisor to be the primary contact for customers in the service lane, educating them on maintenance needs and coordinating with technicians.

You will create repair orders, explain costs and time estimates with transparency, and ensure satisfaction from check-in to vehicle delivery. Nevada driver’s license required and ability to pass background checks.

Qualifications

• Previous automotive Service Advisor/Service Writer experience required.
• Manufacturer Warranty Claims knowledge and experience.
• Extended Warranty Claims processing experience.
• Strong interpersonal and customer service skills, both in person and over the phone.
• Ability to clearly explain vehicle maintenance and repair recommendations to customers.
• Strong time management and organizational skills.
• Proven ability to achieve sales goals.
• Nevada driver's license with a clean driving record.
• Ability to pass a pre-employment background check and drug screening.

Responsibilities

• Schedule, confirm, and prepare for customer appointments, ensuring an efficient service experience.
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage, and recommend additional services for optimal vehicle performance.
• Create repair orders for customers, including cost and time estimates, with full transparency, and obtain customer authorizations.
• Understand and administrate Manufacturer and Extended Warranties during repairs.
• Communicate regularly with technicians and parts associates to ensure timely completion of work.
• Prioritize required services and monitor the progress of vehicle repairs throughout the day, keeping customers updated.
• Follow up with customers upon completion of services to ensure customer satisfaction, addressing any questions or concerns promptly.

Skills

Service advisor experience

Warranty claims knowledge

Warranty processing

Customer service

Sales goals

Job description

Chapman Chrysler Jeep in Henderson, NV is seeking an experienced Service Advisor to be the primary contact for customers in the service lane, educating them on maintenance needs and coordinating with technicians.

You will create repair orders, explain costs and time estimates with transparency, and ensure satisfaction from check-in to vehicle delivery. Nevada driver’s license required and ability to pass background checks.