Service Advisor

New Country Motor Car Group; Hartford (CT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Family owned and operated

Long term job security

Job summary

New Country Motor Car Group seeks a Service Advisor in Hartford, Connecticut. The Service Advisor will be responsible for service sales and ensuring customer satisfaction, serving as the first-line representative for service customers.

The ideal candidate will have excellent communication skills, a valid driver's license, and a professional appearance. The role includes greeting customers, scheduling appointments, and advising on vehicle maintenance.

Benefits include medical/dental, a 401K plan, paid time off, and growth opportunities.

Qualifications

• Must have a valid driver's license and maintain a safe driving record.
• Maintain a high level of professional personal appearance.
• Impeccable honesty and integrity required.

Responsibilities

• Greet customers courteously 100% of the time.
• Schedule appointments using dealership-approved forms.
• Communicate with service customers to understand their mechanical problems.
• Secure customer agreement on repairs before starting work.
• Test drive vehicles with customers if needed.
• Advise customers on vehicle maintenance.

Skills

Excellent communication skills

Team player

Honesty and integrity

Job description

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. The Service Advisor is the dealership's first-line customer relations and service sales representative.

Benefits

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Family owned and operated
• Long term job security

Responsibilities

• Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer that is paying for service and warranty service. Acknowledge customers who are waiting in line and let them know that they will be helped soon.
• Schedule appointments using dealership-approved forms.
• Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately.
• Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed.
• Obtain customer and vehicle data. Secure method of payment.
• Test drive the vehicle with the customer if there is any question as to the nature of the problem.
• Inspect all vehicles for bodywork, notify the customer that the work is needed.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, using maintenance menus.
• Ensure that all Repair Orders are accounted for.

Qualifications

• Excellent communication skills
• Must have valid driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
• Must be a team player with impeccable honesty and integrity
• Maintain a high level of professional personal appearance and conduct

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.