Service Advisor

Toyota of Clifton Park; Town of Clifton Park (NY); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Family owned and operated

Long term job security

Job summary

New Country is seeking a Service Advisor to drive service sales and protect gross profit while delivering excellent customer service. This role acts as the first point of contact for service customers and aims to build lasting relationships across our dealership network.

The ideal candidate will communicate clearly, gather accurate vehicle data, and coordinate repairs with technicians to meet timelines and customer expectations.

Qualifications

• Excellent communication skills essential for customer interactions.
• Must have a valid driver’s license and a clean driving record.
• Team player with integrity and professional conduct.
• Maintain a professional appearance and behavior at all times.

Responsibilities

• Greet customers promptly and courteously in the service area.
• Schedule appointments using dealership-approved forms.
• Communicate with customers to understand and explain the service needs.
• Secure customer approval for repairs, provide cost estimates and timelines.
• Collect customer and vehicle data and secure payment information.
• Test drive with customers when needed to clarify issues.
• Inspect vehicles for bodywork, inform customers of required work.
• Advise on car care and maintenance per manufacturer specs.
• Ensure all Repair Orders are properly tracked and closed.

Skills

Excellent communication

Team player

Honesty and integrity

Professional appearance

Job description

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. The Service Advisor is the dealership's first-line customer relations and service sales representative.

At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.

Benefits

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Family owned and operated
• Long term job security

Responsibilities

• Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer that is paying for service and warranty service. Acknowledge customers who are waiting in line and let them know that they will be helped soon.
• Schedule appointments using dealership-approved forms.
• Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately.
• Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed.
• Obtain customer and vehicle data. Secure method of payment.
• Test drive the vehicle with the customer if there is any question as to the nature of the problem.
• Inspect all vehicles for bodywork, notify the customer that the work is needed
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's' specifications, using maintenance menus.
• Ensure that all Repair Orders are accounted for.

Qualifications

• Excellent communication skills
• Must have valid driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
• Must be a team player with impeccable honesty and integrity
• Maintain a high level of professional personal appearance and conduct

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.