Express Service Advisor

Kelly Auto Group; Lynnfield (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Blue Cross Blue Shield Medical and Dental on Day 1

401K after 90 days

Paid Time Off

Paid Training

Career Advancement Opportunities

Job summary

Kelly Auto Group in Lynnfield, Massachusetts seeks a Service Writer to enhance customer satisfaction and oversee vehicle service operations. The ideal candidate will have automotive service advisor experience, a valid driver’s license, and training in customer satisfaction. Responsibilities include customer interaction, maintaining quality control, and managing relationships with technicians. This position offers various benefits including competitive pay and medical insurance from day one. Join a family-owned dealership group committed to excellent service.

Qualifications

• Valid commercial driver’s license & clean driving record required.
• Accredited training in service advisor skills and customer satisfaction.
• Ability to read, write and speak English fluently.

Responsibilities

• Meet with customers and determine their needs for repair and/or service.
• Increase customer satisfaction by building customer relations.
• Oversee technicians working on customers’ vehicles.

Skills

Automotive service advisor experience

Customer service skills

Multitasking skills

Proficient use of computers/business machines

Education

High school diploma or equivalent

Job description

Job Summary:

We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver’s license. The day‑to‑day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

• Competitive Pay
• Blue Cross Blue Shield Medical and Dental on Day 1 of Employment
• 401K after 90 days
• Paid Time Off
• Sick Time
• Vacation Time
• Paid Training
• Career Advancement Opportunities

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• High school diploma or equivalent
• Valid commercial driver’s license & clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

About Us: The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore’s premier dealership group. We currently feature Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, Volkswagen and Nissan NV Commercial Trucks. Our motto of “Honest Sales and Excellent Service” has guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.