Service Advisor

Al Serra Auto Plaza; Grand Blanc (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, & Vision Plans

401K matching

Vacation time

Employee discounts

Life Insurance

Short and Long Term Disability

Flex Spending Available

Job summary

A premier automotive dealership is seeking a Service Advisor to enhance customer service and manage the service workflow. Responsibilities include greeting customers, consulting with technicians, and overseeing service scheduling. Ideal candidates should have ASE certification and experience in automotive service operations. This full-time role offers comprehensive benefits including health insurance, 401K matching, and vacation time.

Qualifications

• Ability to learn and follow body shop processes.
• Body shop experience with import or domestic brands.
• Experience in dealership systems.
• ASE certification level 2+ or state technician certification.
• Experience in body shop operations and dealership systems.

Responsibilities

• Greeting customers and directing them to technicians.
• Consulting with technicians about needed repairs.
• Answering customer questions about service outcomes.
• Informing customers about potential cost savings.
• Managing the service center's scheduling and workflow.
• Oversee scheduling and workflow in the service center.
• Inform customers of changes or when vehicles are ready for pickup.

Skills

Team player

Integrity

Drive

Diagnostic tools

Dealership systems experience

Education

ASE Certification (level 2 or above)

State Technician Certification

Tools

Diagnostic tools

Job description

Overview

Join to apply for the Service Advisor role at Al Serra Auto Plaza.

Al Serra Auto Plaza is the hub of the Serra Automotive Group, which consists of 61 dealerships and 86 automotive franchises selling and servicing 27 brands across 7 states.

Bring your talent to the Al Serra Auto Plaza. Our opportunities for personal and professional growth and development are outstanding.

Responsibilities

• Greeting customers and directing them to an available technician
• Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
• Answering customer questions about service outcomes and consulting with technicians when necessary
• Informing customers about potential cost savings and warranty protections
• Assisting customers with deciding to fix their car through the dealership’s shop or trading the vehicle in
• Overseeing and managing the service center’s scheduling and workflow
• Informing customers of changes in service or when their vehicle is ready to be picked up

Qualifications

• Values - integrity, drive, team player
• Ability to learn and follow body shop process
• Ability to learn and utilize diagnostic tools and special equipment
• Possesses ASE (level 2 or above) or State Technician Certification(s)
• Body Shop experience with import or domestic brands and automotive service-related operations
• Experience in dealership systems

Benefits

• Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan
• 401K and Roth IRA - with both matching and retirement contributions by Al Serra Auto Plaza
• Vacation time, generally ranging from one week up to three weeks per year based on time of employment
• Life Insurance
• Disability - both Short Term and Long Term
• Employee discounts on New and Used vehicles
• Flex Spending Available

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries

Referrals may increase your chances of interviewing at Al Serra Auto Plaza.

Location: Clarkston, MI