Automotive Service Advisor

Serra Chevrolet Buick GMC of Nashville; Tennessee; On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

Life Insurance

401k

Paid Training - Sales & Service

Paid Vacation

Paid Time Off

Paid Holidays

Employee Discounts on products & 


Saturday Lunches

Job summary

Serra Chevrolet Cadillac of Clarksville is seeking a Service Advisor to oversee the Drive Lane flow and ensure customers receive prompt, courteous service. You will take ownership of the customer experience and handle owner inquiries with a concierge mindset.

The position emphasizes managing technician time, allocating work, and maintaining a positive impression of the dealership. A professional image and clean driving record are expected.

Qualifications

• Organized, friendly, and customer-focused demeanor.
• Ability to manage teams and coordinate workflow.
• Strong time management to balance multiple service tasks.
• Excellent communication with customers to explain issues and solutions.
• Professional appearance and conduct at all times.
• Clean driving record is required.
• Willing to undergo background check and drug screen.

Responsibilities

• Oversee flow of Drive Lane. Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience and complete assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily technicians' time is allocated and sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with你的

Professional, well-groomed personal

Clean driving record

Pre-employment background check & drug

Job description

\"Take care of the customer and your employees and the rest will take care of itself.\"

• Founder - Albert M. Serra

Serra Chevrolet Cadillac of Clarksville is setting service and parts sales records month after month... so we need to add a Service Advisor to our team! This is your opportunity to make a final career move, as most within our organization are long‑time employees and will enjoy retiring from our store.

Our entire team makes SERRA Clarksville the best place to work in Clarksville!

Just a few more DIFFERENCES worth mentioning -

• Albert M. Serra Scholarship Program - awarding $1,000 annual scholarships (up to 5 years) for all qualifying dependent children of qualifying Serra associates to help pay for books, tuition, and/or room and board for post‑secondary education
• Professional work environment
• Future Career Growth - we promote from within.

Benefits

• Medical, Dental, & Vision Plans
• Life Insurance
• 401k
• Paid Training - Sales & Service
• Paid Vacation
• Paid Time Off
• Paid Holidays
• Employee Discounts on products & services
• Saturday Lunches

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen