Body Shop Estimator

Al Serra Auto Plaza; Grand Blanc (MI); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Comprehensive Medical Plan

401K - eligible after one year

Vacation time

Life Insurance

Employee discounts

Employee discounts

Flex Spending

Résumé du poste

A prominent automotive dealership in Grand Blanc, Michigan, is seeking motivated individuals for customer service roles. Candidates should demonstrate integrity, strong organizational skills, and the ability to communicate effectively through various channels. Responsibilities include interacting with customers, preparing estimates for vehicle services, and ensuring timely updates on vehicle progress. Competitive benefits such as health plans, vacation time, and employee discounts are offered.

Qualifications

• Must embody integrity, be a team player, and demonstrate drive.
• Need to have strong organizational and time management skills.
• Effective communication is required both in person and electronically.
• Ability to learn and follow service process.
• Ability to learn and utilize service tools/software.
• Strong organizational and time management skills.

Responsabilités

• Greet customers promptly and obtain their information.
• Prepare estimate of costs for labor and parts accurately.
• Monitor vehicle progress and update customers throughout the day.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish a follow up time (under promise, over deliver).
• Monitor the progress of each vehicle throughout the day, and updating customers appropriately.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Connaissances

Effective communication

Organizational skills

Time management skills

Ability to learn and utilize service tools/software

Results oriented

Optimistic

Effective communication

Learn service processes

Learn service tools/software

Organizational skills

Time management

Outils

Service tools/software

Description du poste

Al Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 61 dealerships, 86 automotive franchises selling and servicing 27 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee).

Responsibilities

• Greet customers promptly with a smile
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms and damage as described by the customer
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish a follow up time (under promise, over deliver)
• Monitor the progress of each vehicle throughout the day, and updating customers appropriately
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Values – integrity, team player, drive
• Characteristics – results oriented, competitive, optimistic
• Effective communication -- in person, over the phone, via email
• Ability to learn and follow service process
• Ability to learn and utilize service tools/software
• Organizational skills
• Time management skills

Benefits

• Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan
• 401K - eligible after one year
• Vacation time, generally ranging from one week up to three weeks per year based on time of employment
• Life Insurance
• Disability - both Short Term and Long Term
• Employee discounts on New and Used vehicles
• Flex Spending available