Service Advisor

ADP, Inc.; Gladewater (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Job summary

Bill Dickason Chevrolet in Gladewater, TX is seeking a Service Advisor to coordinate automotive repairs by identifying performance issues, verifying coverage, and preparing estimates.

You will act as the liaison between customers and technicians, write repair orders, administer warranties, and keep records updated. Prior automotive technician experience is a plus, and a team-oriented, service-focused approach is essential to earn customers for life.

Qualifications

• Prior automotive technician experience is a plus.
• Team player focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.

Responsibilities

• Serve as the communicator between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Skills

Automotive experience

Team player

Mechanical understanding

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Gladewater, TX, US

30+ days ago Requisition ID: 1032

Bill Dickason Chevrolet

Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

Bill Dickason Chevrolet is a family-owned dealership, that prides itself on providing exceptional customer service.

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed ofservice specials, completion times and service expenses.

Qualifications:

• Prior experience as an automotive technician a plus.
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.

Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• 401(k) Retirement Plan

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.