Service Advisor

Millers Automotive Service Inc; Gastonia (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay based on experience

Stable Monday–Friday schedule

Paid holidays and vacation

Friendly, team-oriented work environment

Job summary

Millers Automotive Service Inc in Gastonia, NC is seeking a motivated and organized Automotive Service Advisor to join our team. In this position, you'll be the main point of contact for customers, addressing their vehicle concerns and ensuring a positive service experience.

We're looking for candidates with automotive knowledge, strong communication skills, and a customer-service orientation. We offer a friendly work environment, stable hours, and competitive pay.

Qualifications

• Previous experience as a Service Advisor preferred.
• Automotive knowledge or background.
• Strong communication and customer service skills.
• Organized, professional, and detail-oriented.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license.

Responsibilities

• Greeting and assisting customers in person and on the phone.
• Listening to customer concerns and accurately documenting vehicle issues.
• Writing repair orders and communicating with technicians.
• Preparing and presenting repair estimates.
• Updating customers on vehicle status and timelines.
• Recommending needed maintenance and repairs.

Skills

Strong communication skills

Customer service skills

Automotive knowledge

Organizational skills

Basic computer skills

Job description

Job Title: Automotive Service Advisor

Location: Gastonia, NC

Schedule: Monday – Friday, 7:30 AM – 5:30 PM

Type: Full-Time

About Us

We are Millers Automotive Service, a busy, well-established, family owned, independent automotive repair shop focused on quality service and honest relationships with our customers. We’re looking for a motivated, organized, and customer-focused Service Advisor to join our team.

Position Overview

The Service Advisor is the primary point of contact between our customers and technicians. You will be responsible for greeting customers, understanding their vehicle concerns, writing repair orders, communicating estimates, and ensuring a smooth, positive service experience from start to finish.

Responsibilities

• Greeting and assisting customers in person and on the phone.
• Listening to customer concerns and accurately documenting vehicle issues.
• Writing repair orders and communicating with technicians.
• Preparing and presenting repair estimates.
• Updating customers on vehicle status and timelines.
• Recommending needed maintenance and repairs.
• Scheduling appointments and managing workflow.
• Handling invoices and payments.
• Providing excellent customer service at all times.

Qualifications

• Previous experience as a Service Advisor preferred.
• Automotive knowledge or background.
• Strong communication and customer service skills.
• Organized, professional, and detail-oriented.
• Ability to multitask in a fast-paced environment.
• Basic computer skills.
• Positive attitude and team mindset.
• Valid driver’s license.

What We Offer

• Competitive pay based on experience.
• Stable Monday–Friday schedule (NO weekends).
• Friendly, team-oriented work environment.
• Paid holidays and vacation.

If you enjoy helping people, have automotive knowledge, and want to be part of a professional, drama-free shop, we’d love to talk with you.

To Apply

Please send your resume to [e-mail]