Service-Advisor

Genesis of South Bay; Torrance (CA); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Genesis of South Bay in Torrance is seeking a proactive Service Advisor to manage the end-to-end customer experience in the service department. You will maintain CSI ratings, greet customers, schedule repairs, and generate estimates while explaining recommended maintenance per manufacturer specs.

You will communicate repair timelines, follow up with customers, document changes, and resolve questions. A high school diploma or GED is required, with automotive experience and strong communication

Formación

• Minimum high school diploma or GED equivalent.
• AA degree or equivalent from two-year college or technical school preferred.
• Trade school training and education preferred.
• At least six months to one year automotive industry experience and/or training.
• Broad knowledge of new vehicle technologies.
• Excellent customer service skills.
• Strong written and communication skills.
• Valid driver’s license and clean driving record.
• Professional appearance and work ethic.

Responsabilidades

• Maintain CSI rating as set by dealership service manager.
• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer.
• Schedule appointments and generate estimates.
• Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications.
• Effectively communicate to the customer the timeline of repair and maintenance.
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time.
• Document repair and maintenance changes on repair order in the approved manner.
• Resolve customer complaints and questions.
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele.

Conocimientos

Customer service

Communication

Multitasking

Team player

Self-motivated

Professional image

Problem solving

Educación

High school diploma or GED

AA/associate degree or equivalent

Trade school training preferred

Descripción del empleo

RESPONSIBILITIES

• Maintain Customer Service Index (CSI) rating as set by dealership service manager
• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
• Schedule appointments and generate estimates
• Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
• Effectively communicate to the customer the timeline of repair and maintenance
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
• Document repair and maintenance changes on repair order in the approved manner
• Resolve customer complaints and questions
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

QUALIFICATIONS

• Minimum high school diploma or GED equivalent required
• Associate’s degree (AA) or equivalent from two-year college or technical school preferred
• Trade school training and education preferred
• At least six months to one year automotive industry or related experience and/or training
• Broad knowledge of new vehicle technologies
• Excellent customer service skills
• Ability to be analytical and multi-task
• Ability to work with little supervision
• Self-motivated enthusiastic presence in a team environment
• Strong written and communication skills
• Consistent and stable work history
• Valid driver’s license and clean driving record
• Professional appearance and work ethic