Service Advisor

Midas - CTMID; Springfield (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Flexible schedule

Paid time off

Opportunity for advancement

Wellness resources

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Job summary

A trusted automotive service provider in Springfield, VA, is seeking a Service Advisor to act as the vital link between customers and their vehicle service needs. In this role, you'll greet customers, assess their service needs, and provide detailed explanations of services. We're looking for someone with strong communication skills and a positive attitude, preferably with experience in customer service. You will enjoy perks like competitive salary, health insurance, and a flexible schedule.

Qualifications

• High school diploma or equivalent; automotive experience is a plus.
• Previous customer service or automotive service advising experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in using computer systems and point-of-sale software.
• Detail-oriented with strong problem-solving skills.
• Valid driver's license and a clean driving record.
• Positive attitude and a passion for providing excellent customer service.

Responsibilities

• Greet customers and assess their service needs.
• Provide detailed service explanations to customers.
• Prepare and present accurate service estimates.
• Coordinate with technicians to ensure timely and efficient service delivery.
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• Maintain a clean and organized service area to enhance customer experience.
• Stay updated on automotive technology and service trends to provide informed recommendations.
• Utilize point-of-sale systems to manage transactions and customer records efficiently.

Skills

Customer service skills

Communication skills

Multitasking

Problem-solving skills

Attention to detail

Problem-solving

POS software

Valid driver’s license

Education

High school diploma or equivalent

Tools

Point-of-sale software

Computer systems

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

About the Role

Join Midas - CTMID as a Service Advisor in Springfield, VA, where you'll be the vital link between our customers and their vehicle service needs. This exciting role offers a chance to provide exceptional customer service and ensure a seamless experience for our clients.

Responsibilities

• Greet customers and assess their service needs with a friendly and professional demeanor.
• Provide detailed explanations of services and repairs to customers, ensuring clarity and understanding.
• Prepare and present accurate service estimates and invoices to customers.
• Coordinate with technicians to ensure timely and efficient service delivery.
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• Maintain a clean and organized service area to enhance customer experience.
• Stay updated on automotive technology and service trends to provide informed recommendations.
• Utilize point-of-sale systems to manage transactions and customer records efficiently.

Requirements

• High school diploma or equivalent; automotive experience is a plus.
• Previous experience in customer service or automotive service advising preferred.
• Strong communication and interpersonal skills to foster customer relationships.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in using computer systems and point-of-sale software.
• Detail-oriented with strong problem-solving skills.
• Valid driver's license and a clean driving record.
• Positive attitude and a passion for providing excellent customer service.

About Us

Midas - CTMID has been a trusted name in automotive service for over 60 years, delivering quality and reliability to our customers. Our commitment to excellence and customer satisfaction has earned us a loyal clientele, and our employees thrive in a supportive and dynamic work environment.