Service Advisor

Midas International, LLC; Fredericksburg (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Bonus based on performance

Paid time off

Flexible schedule

Employee discounts

Job summary

Midas International, LLC in Fredericksburg, VA, is seeking a Service Advisor to connect with customers and their vehicle service needs. This role emphasizes exceptional customer service and an organized approach to service delivery.

The ideal candidate should possess strong communication skills, customer service experience, and a positive attitude. Midas has a long-standing commitment to automotive service excellence, providing employees with a dynamic environment and numerous benefits including health insurance, bonuses, and paid time off.

Qualifications

• High school diploma or equivalent; automotive experience is a plus.
• Previous experience in customer service or automotive service advising preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet customers and assess their service needs.
• Provide detailed explanations of services and repairs to customers.
• Prepare and present accurate service estimates and invoices.

Skills

Customer service skills

Communication skills

Detail-oriented

Problem-solving skills

Multitasking

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

About the Role

Join Midas - CTMID as a Service Advisor in Springfield, VA, where you'll be the vital link between our customers and their vehicle service needs. This exciting role offers a chance to provide exceptional customer service and ensure a seamless experience for our clients.

Responsibilities

• Greet customers and assess their service needs with a friendly and professional demeanor.
• Provide detailed explanations of services and repairs to customers, ensuring clarity and understanding.
• Prepare and present accurate service estimates and invoices to customers.
• Coordinate with technicians to ensure timely and efficient service delivery.
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• Maintain a clean and organized service area to enhance customer experience.
• Stay updated on automotive technology and service trends to provide informed recommendations.
• Utilize point-of-sale systems to manage transactions and customer records efficiently.

Requirements

• High school diploma or equivalent; automotive experience is a plus.
• Previous experience in customer service or automotive service advising preferred.
• Strong communication and interpersonal skills to foster customer relationships.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in using computer systems and point-of-sale software.
• Detail-oriented with strong problem-solving skills.
• Valid driver's license and a clean driving record.
• Positive attitude and a passion for providing excellent customer service.

About Us

Midas - CTMID has been a trusted name in automotive service for over 60 years, delivering quality and reliability to our customers. Our commitment to excellence and customer satisfaction has earned us a loyal clientele, and our employees thrive in a supportive and dynamic work environment.