Automotive Service Advisor

Midas CONCORD; Concord (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job summary

A local automotive repair shop is seeking an Automotive Service Advisor to be the frontline of customer service and automotive expertise. The ideal candidate will greet customers, provide accurate service estimates, and manage appointments. Strong communication and problem-solving skills are essential, along with a clean driver's license. The role involves coordinating with technicians and promoting services to foster customer loyalty. Join a supportive environment that values quality and integrity in the Concord community.

Qualifications

• Automotive service experience preferred.
• Strong communication skills with a customer-focused attitude.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet customers and assess their automotive service needs.
• Provide accurate estimates for repairs and services.
• Coordinate with technicians to communicate service recommendations.

Skills

Customer service orientation

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Automotive service software

Point-of-sale systems

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

About the Role

Join Midas CONCORD as an Automotive Service Advisor, where you'll be the frontline of customer service and automotive expertise. In this dynamic role, you’ll help customers navigate their vehicle needs while ensuring they receive top-notch service in a friendly and inviting atmosphere.

Responsibilities

• Greet customers and assess their automotive service needs with exceptional customer service.
• Provide accurate estimates for repairs and services, ensuring transparency and trust.
• Coordinate with technicians to communicate service recommendations and updates.
• Manage customer appointments and follow up on service completion.
• Maintain a clean and organized service area, promoting a professional environment.
• Handle customer inquiries and resolve issues promptly to ensure satisfaction.
• Stay updated on automotive technology and service trends to provide informed advice.
• Promote Midas products and services to enhance customer loyalty and retention.

Requirements

• High school diploma or equivalent; automotive service experience preferred.
• Strong communication skills with a customer-focused attitude.
• Valid driver’s license with a clean driving record.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong problem-solving skills and a proactive approach to customer service.
• Experience in sales or upselling automotive services is a plus.
• Proficiency in automotive service software and point-of-sale systems is a plus.
• Willingness to learn and grow within the automotive industry.

About Us

Midas CONCORD has been serving the Concord, CA community for over 20 years, providing reliable automotive repair and maintenance services. Our customers love us for our commitment to quality and integrity, while our employees appreciate a supportive work environment that encourages growth and teamwork.