Automotive Service Advisor

Midas BRATCHER; Orland Park (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

Midas BRATCHER in Orland Park, Illinois is looking for an automotive service advisor to lead store activities. This role involves managing a team of up to ten technicians and providing outstanding customer service while ensuring complete vehicle inspections and comprehensive recommendations.

The ideal candidate has at least 2 years of experience in service roles and strong communication, leadership, and automotive knowledge. Join us for a rewarding career with opportunities for training and internal advancement.

Qualifications

• Minimum 2 years of store or service experience.
• Excellent customer service disposition.
• Valid driver's license.

Responsibilities

• Direct all automotive and general service technicians in shop operations.
• Deliver exceptional customer service while consulting customers.
• Supervise inspections, diagnosing, and repairs of vehicles.

Skills

Customer service

Communication

Leadership

Team building

General automotive knowledge

Job description

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service advisor to direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Service Advisor developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive service advisor, you will direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 2 years of store or service experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license