Automotive Service Advisor

Midas - PGW; Columbia (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Signing bonus

Training & development

Vision insurance

401(k) matching

Company parties

Dental insurance

Employee discounts

Free food & snacks

Job summary

Midas - PGW in Columbia, SC is seeking an automotive service advisor in a store manager developmental role. You will manage the service department, supervise technicians, and ensure high-quality customer service and repairs for domestic, European, and Asian vehicles.

The position emphasizes training from within, career growth, and delivering accurate estimates while promoting shop specials and maintaining orderly operations.

Qualifications

• General automotive knowledge required.
• Strong customer service orientation.
• Clear communication with customers and team.
• Proven leadership and team-building capability.

Responsibilities

• Manage and direct all service department activities in the shop.
• Deliver exceptional customer service, listen to customers and consult on needs.
• Oversee vehicle inspections and develop repair orders with pricing estimates.
• Lead, train, and supervise up to ten technicians and staff.
• Maintain inventory levels and ensure shop cleanliness and organization.

Skills

General automotive knowledge

Excellent customer service

Communication skills

Leadership ability

Team building skills

Job description

Benefits:

• Free uniforms
• Paid time off
• Signing bonus
• Training & development
• Vision insurance
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Free food & snacks

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service advisor to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive service advisor, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills

This is a video explaining exactly who we are...well worth your time to get a better understanding of PGW:
https://www.youtube.com/watch?v=Y3Dgn9Xrq1w