Assistant Service Manager

Premiertruck; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Premier Truck Group in Knoxville, TN, is seeking an Assistant Service Manager to lead the service team, guide troubleshooting, and ensure timely, quality repairs. You will work with the Service Manager to assign work, prepare estimates, schedule technicians, and communicate progress to customers.

A high school diploma or GED is required; 5 years in heavy-duty truck repair and 3 years in management; a valid driver's license.

Qualifications

• A high school diploma or GED is required.
• Minimum of 5 years experience in heavy-duty truck/engine repair and installation.
• Three years experience in management is required.
• A valid driver’s license is required.

Responsibilities

• Provides direction to personnel in conjunction with the Service Management philosophy.
• Assist with troubleshooting and diagnostic complaints.
• Responsible for assisting in the resolution of service problems and reporting resolution to Service Manager.
• In conjunction with the Service Manager, delegates assignments and oversees the operation of the service department according to business needs.
• Assist in the management of the Service Department, including training, recruiting, interviewing, and possible terminations; schedule jobs and communicate schedule to Service Manager.
• Assist in the preparation of quotes and/or estimates on repair jobs; communicate complicated projects to Service Manager and/or Assistant Service Manager.
• Responsible for making frequent calls on customers as directed by the Service Manager.
• Provide direction and schedules for technicians to attend training classes and report progress to the Service Manager.
• Perform functions of Service Manager in their absence as directed.
• Support UTI program through recruitment, training, and guidance.

Skills

Heavy-duty truck repair

Management

Education

High school diploma or GED

Job description

Winners Work Here!

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistant Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match
• Training
• Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Assistant Service Manager Responsibilities:

• In conjunction with the Service Management philosophy, provides direction to personnel.
• Assist with troubleshooting and diagnostic complaints.
• Responsible for assisting in the resolution of service problems and reporting resolution to Service Manager.
• In conjunction with the Service Manager, responsible for delegating assignments and overseeing the operation of the service department according to business needs.
• Assist in the management of the Service Department, not to exclude training, recruiting, interviewing, and possible terminations. Schedule jobs to be performed and communicate schedule to Service Manager.
• Assist in the preparation of quotes and/or estimates on repair jobs. Communicate complicated projects to Service Manager and/or Assistant Service Manager.
• Responsible for making frequent calls on customers as directed by the Service Manager.
• Provide direction and schedules for technicians to attend training classes and follows-up on their progress. Communicate all schedules to the Service Manager.
• Perform functions of Service Manager in their absence as directed.
• Support UTI program through recruitment, training, and guidance.
• Responsible for performing all other duties as assigned.

Service Advisor Requirements:

Education

A high school diploma or GED is required.

Experience

Minimum of 5 years experience in heavy-duty truck/engine repair and installation. Three years experience in management is required.

Licenses or Certificates

A valid driver’s license is required.

Premier Truck Group is an equal opportunity employer.