Service Advisor

Gustave A Larson Company; Fort Collins (CO); On-site; USD 75,000 - 90,000; Full time

Job summary

Gustave A Larson Company seeks a motivated Service Advisor to assist dealers and customers daily in our Fort Collins, CO area. The role centers on strong customer service, technical HVACR knowledge, and cross‑branch support for Trane, Mitsubishi, and related equipment.

The position requires customer interaction, with emphasis on educating customers, supporting warranty cost control, and providing product application and service guidance. HVACR experience and NATE certification are preferred.

Qualifications

• HVACR degree or certificate preferred or equivalent experience.
• Service Advisor experience preferred.
• NATE certification desired for furnace/AC work.
• Strong customer service and communication skills required.

Responsibilities

• Provide service advice and guidance by phone or in person.
• Help control warranty costs.
• Assist with developing and presenting product application, installation, and service programs.
• Support Sales Consultants and Store Managers with dealer training.
• Create educational newsletters and memos for dealers.
• Manage service and parts operations at branch levels.
• Perform equipment inspections at local and remote locations.
• Read and explain wiring diagrams and piping schematics.
• Educate dealers and customers on best practices and processes.

Skills

Customer service

Communication

Problem solving

Phone etiquette

HVACR knowledge

Dealer training

Education

HVACR degree or certificate

NATE certification

Tools

MS Office

Intranet systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $75,000.00 To $90,000.00 Annually

Position Summary

Gustave A. Larson Company is the Midwest, Plains, and Mountain States leading wholesale distributor of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) equipment, parts, and supplies. Our business philosophy is to focus on serving the needs of our customers, with a value-added, professional, and enthusiastic attitude.

We are looking for a motivated, customer service oriented Service Advisor to assist our dealers and customers on a daily basis. They establish direct relationships with them by being in one of our branch locations daily, assisting as needed.

We provide service advice, support, and training for the products we sell across the country, but will be focused in the following states: Idaho, Utah, Wyoming, Colorado, and New Mexico. Those products include, but are not limited to Trane and Mitsubishi, while Emerson, Heatcraft, Magic-Pak, Hydronic products knowledge is also preferred. The Service Advisor has a significant amount of customer interaction, and the role will, therefore, demand a high level of customer service. Additionally, the ideal candidate will possess both technical and business expertise in order to excel in this role.

Primary Responsibilities

• Perform Service advice and guidance on phone and or in person if necessary.
• Help control warranty costs.
• Training
  • Assist with developing and presenting product application, installation, and service programs.
  • Support Sales Consultants and Store Managers with individual dealer training.
  • Play an active role in the construction of educational newsletters, memos, etc.
• Help manage service and parts operations at our branch levels.
• Perform equipment inspections, local, and remote locations.
• Perform other related duties as assigned.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Methods, techniques, parts, tools, and materials used in the maintenance and repair, including testing, diagnosis, HVAC and Refrigeration service.
• HVACR equipment and servicing methods.
• Must be able to read and explain detailed wiring and piping diagrams.
• Dealer Business Process and Best Practice.
• Skilled the use of computers, MS Office, Manufactures intranet systems, etc.
• Must use appropriate telephone etiquette.
• Must be able to stand in front of an assembly and educate.

Education

• Degree or Certificate in HVACR or equivalent experience preferred.
• Service Advisor experience preferred.
• NATE Certification to repair furnaces, A/C systems desired.

EEO Statement

Larson is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Larson is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Larson are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Larson will not tolerate discrimination or harassment based on any of these characteristics. Larson encourages applicants of all ages.