HVAC Service Advisor — Customer Training & Support

Apsrep; Colorado Springs, Northern (CO, KY); Hybrid; USD 75,000 - 90,000; Full time

Job summary

Gustave A. Larson Company is the Midwest, Plains, and Mountain States leading wholesale distributor of HVACR equipment, parts, and supplies.

We are seeking a motivated, customer service oriented Service Advisor to assist our dealers and customers daily at a branch location. You will provide service advice, support, and training for the products we sell nationwide, with focus on Colorado and neighboring states.

Qualifications

• Customer-focused service advisor with HVACR background.
• Service experience in HVACR or related field preferred.
• NATE certification desired; MS Office proficiency.

Responsibilities

• Perform service advice and guidance by phone or face-to-face.
• Help control warranty costs and support branch operations.
• Assist with product training and dealer education materials.
• Support Sales Consultants and Store Managers with training.
• Read and explain wiring and piping diagrams.
• Coordinate service and parts operations at branch level.

Skills

Customer service

HVACR knowledge

Communication

Training support

Education

HVACR degree or certificate

NATE certification preferred

Tools

MS Office

Intranet systems

Job description

Gustave A. Larson Company is the Midwest, Plains, and Mountain States leading wholesale distributor of HVACR equipment, parts, and supplies.

We are seeking a motivated, customer service oriented Service Advisor to assist our dealers and customers daily at a branch location. You will provide service advice, support, and training for the products we sell nationwide, with focus on Colorado and neighboring states.