HVACR Ductless Service Advisor

Apsrep; Appleton (WI); On-site; USD 67,000 - 95,000; Full time

Job summary

Apsrep is seeking an HVACR Ductless Service Advisor in Appleton, Wisconsin. This full-time position involves providing service advice, training, and support for HVACR products. The ideal candidate will have a degree or certificate in HVACR, strong customer service skills, and be able to effectively manage multiple priorities. Responsibilities include performing equipment inspections and helping to control warranty costs. Competitive salary range between $67,000 and $95,000 annually.

Qualifications

• Degree or Certificate in HVACR or equivalent experience preferred.
• Service Advisor experience preferred.
• NATE Certification to repair furnaces, A/C systems desired.

Responsibilities

• Perform service advice and guidance on phone and in person.
• Help control warranty costs.
• Assist with developing and presenting product application, installation, and service programs.
• Support Sales Consultants and Store Managers with individual dealer training.
• Perform equipment inspections at local and remote locations.

Skills

Customer service

HVACR knowledge

Technical expertise

Training skills

Communication skills

Education

Degree or Certificate in HVACR

NATE Certification

Tools

MS Office

Manufacturers intranet systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HVACR Ductless Service Advisor

Regular Full-Time Appleton, Appleton, WI, US

7 days ago Requisition ID: 3494

Salary Range: $67,000.00 To $95,000.00 Annually

Position Summary

Gustave A. Larson Company is the Midwest, Plains, and Mountain States leading wholesale distributor of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) equipment, parts, and supplies. Our business philosophy is to focus on serving the needs of our customers, with a value-added, professional, and enthusiastic attitude.

We provide service advice, support, and training for the products we sell across the country, but will be focused in the following states: Idaho, Utah, Wyoming, Colorado, and New Mexico. Those products include, but are not limited to Trane, American Standard, Mitsubishi, Emerson, Heatcraft, Magic-Pak, Hydronic products, etc. The Service Advisor has a significant amount of customer interaction, and the role will, therefore, demand a high level of customer service. Additionally, the ideal candidate will possess both technical and business expertise in order to excel in this role.

Primary Responsibilities

• Perform Service advice and guidance on phone and or in person if necessary.
• Help control warranty costs.
• Training
  • Assist with developing and presenting product application, installation, and service programs.
  • Support Sales Consultants and Store Managers with individual dealer training.
  • Play an active role in the construction of educational newsletters, memos, etc.
• Help manage service and parts operations at our branch levels.
• Perform equipment inspections, local, and remote locations.
• Perform other related duties as assigned.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Methods, techniques, parts, tools, and materials used in the maintenance and repair, including testing, diagnosis, HVAC and Refrigeration service.
• HVACR equipment and servicing methods.
• Must be able to read and explain detailed wiring and piping diagrams.
• Dealer Business Process and Best Practice.
• Skilled the use of computers, MS Office, Manufactures intranet systems, etc.
• Must use appropriate telephone etiquette.
• Must be able to stand in front of an assembly and educate.

Education

• Degree or Certificate in HVACR or equivalent experience preferred.
• Service Advisor experience preferred.
• NATE Certification to repair furnaces, A/C systems desired.

EEO Statement

Larson is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Larson is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Larson are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Larson will not tolerate discrimination or harassment based on any of these characteristics. Larson encourages applicants of all ages.