Service Advisor

Apsrep; Colorado Springs, Northern (CO, KY); Hybrid; USD 75,000 - 90,000; Full time

Job summary

Gustave A. Larson Company is the Midwest, Plains, and Mountain States leading wholesale distributor of HVACR equipment, parts, and supplies.

We are seeking a motivated, customer service oriented Service Advisor to assist our dealers and customers daily at a branch location. You will provide service advice, support, and training for the products we sell nationwide, with focus on Colorado and neighboring states.

Qualifications

• Customer-focused service advisor with HVACR background.
• Service experience in HVACR or related field preferred.
• NATE certification desired; MS Office proficiency.

Responsibilities

• Perform service advice and guidance by phone or face-to-face.
• Help control warranty costs and support branch operations.
• Assist with product training and dealer education materials.
• Support Sales Consultants and Store Managers with training.
• Read and explain wiring and piping diagrams.
• Coordinate service and parts operations at branch level.

Skills

Customer service

HVACR knowledge

Communication

Training support

Education

HVACR degree or certificate

NATE certification preferred

Tools

MS Office

Intranet systems

Job description

Salary Range: $75,000.00 To $90,000.00 Annually

Position Summary

Gustave A. Larson Company is the Midwest, Plains, and Mountain States leading wholesale distributor of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) equipment, parts, and supplies. Our business philosophy is to focus on serving the needs of our customers, with a value-added, professional, and enthusiastic attitude.

We are looking for a motivated, customer service oriented Service Advisor to assist our dealers and customers on a daily basis. They establish direct relationships with them by being in one of our branch locations daily, assisting as needed.

We provide service advice, support, and training for the products we sell across the country, but will be focused in the following states: Idaho, Utah, Wyoming, Colorado, and New Mexico. Those products include, but are not limited to Trane and Mitsubishi, while Emerson, Heatcraft, Magic-Pak, Hydronic products knowledge is also preferred. The Service Advisor has a significant amount of customer interaction, and the role will, therefore, demand a high level of customer service. Additionally, the ideal candidate will possess both technical and business expertise in order to excel in this role.

Primary Responsibilities

• Perform Service advice and guidance on phone and or in person if necessary.
• Help control warranty costs.
• Training
  • Assist with developing and presenting product application, installation, and service programs.
  • Support Sales Consultants and Store Managers with individual dealer training.
  • Play an active role in the construction of educational newsletters, memos, etc.
• Help manage service and parts operations at our branch levels.
• Perform equipment inspections, local, and remote locations.
• Perform other related duties as assigned.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Methods, techniques, parts, tools, and materials used in the maintenance and repair, including testing, diagnosis, HVAC and Refrigeration service.
• HVACR equipment and servicing methods.
• Must be able to read and explain detailed wiring and piping diagrams.
• Dealer Business Process and Best Practice.
• Skilled the use of computers, MS Office, Manufactures intranet systems, etc.
• Must use appropriate telephone etiquette.
• Must be able to stand in front of an assembly and educate.

Education

• Degree or Certificate in HVACR or equivalent experience preferred.
• Service Advisor experience preferred.
• NATE Certification to repair furnaces, A/C systems desired.

EEO Statement

Larson is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Larson is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Larson are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Larson will not tolerate discrimination or harassment based on any of these characteristics. Larson encourages applicants of all ages.