Service Advisor

Hempstead Ford; Town of Hempstead (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

PTO & Sick Leave

401(K)

Ford training

Job summary

Hireology is seeking a Service Advisor for a Ford dealership. The role focuses on greeting customers, listening to needs, and scheduling appointments. Responsibilities include obtaining vehicle information, reporting symptoms, and preparing cost estimates for labor and parts.

The position requires knowledge of automobiles, a track record of customer satisfaction, and the ability to work in a fast-paced environment. Ford training to pursue Master certification is offered, along with benefits.

Qualifications

• Customer-focused service orientation.
• Strong communication with customers and colleagues.
• Ability to learn new programs and computer systems.
• Energetic and long-term career mindset.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle and update customers
• Verify final invoice reconciles with work performed
• Explain all completed work and charges to customers

Skills

Customer service

Problem solving

Communication

Computer skills

Energetic personality

Teamwork

Education

High school diploma or equivalent

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay

• Saturday's a must - may take a day off during the week if needed.

• Health Insurance

• PTO & Sick Leave

• 401(K)

• Ford training to pursue the Master certification.

Service Advisor Responsibilities:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus

• Ability to identify the problem quickly

• Knowledge of automobiles

• Proven record of achieving exceptional customer satisfaction

• Past experience as a service advisor, assistant lane manager or service consultant

• Very energetic personality

• A desire for a long-term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Minimum of 1 year in service department

• Ability to work in a fast-paced environment

• Basic computer skills

• Positive, friendly attitude

• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.