Service Advisor

Mace-Ford; Terre Haute (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

401(K)

Flexible Working Hours

Competitive Pay

Job summary

Mace-Ford is seeking a Service Advisor to greet customers, gather vehicle information, and schedule maintenance while providing accurate estimates and clear explanations of work and charges. You will monitor progress, maintain customer communication, and ensure invoices match work performed in a fast-paced Ford dealership environment.

Ideal candidates have Ford experience or strong automotive knowledge, a track record of high customer satisfaction, and a long-term career mindset with a

Qualifications

• Previous Ford dealership experience is a plus.
• Ability to identify problems quickly.
• Knowledge of automobiles.
• Proven record of exceptional customer satisfaction.
• Past experience as a service advisor or related role.
• Energetic personality and desire for a long-term career.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.
• Ability to learn new technology and repair procedures.
• Minimum of 1 year in a service department.
• Ability to lift 50 pounds and work on your feet.
• Ability to work in a fast-paced environment.
• Basic computer skills and a positive attitude.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history
• Prepare a complete and accurate estimate of labor and parts
• Establish follow up time
• Monitor the progress of each vehicle and update customers
• Verify final invoice matches work performed
• Explain completed work and charges to customers

Skills

Customer service

Automotive knowledge

Problem solving

Communication

Computer skills

Learn new technology

Physical ability

High school diploma

Education

High school diploma or equivalent

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay

• Flexible Working Hours

• Health Insurance

• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus

• Ability to identify the problem quickly

• Knowledge of automobiles

• Proven record of achieving exceptional customer satisfaction

• Past experience as a service advisor, assistant lane manager or service consultant

• Very energetic personality

• A desire for a long-term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Minimum of 1 year in service department

• Ability to lift 50 pounds and work on your feet for extended periods of time

• Ability to work in a fast-paced environment

• Basic computer skills

• Positive, friendly attitude

• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.