Service Advisor

Holiday Automotive; Fond du Lac (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading automotive company as a Service Advisor in Fond du Lac, WI. This entry-level role focuses on customer interactions, ensuring a positive service experience while providing maintenance recommendations. Enjoy a vibrant work environment with competitive benefits and opportunities for growth.

Benefits

Accelerated Paid Time Off (PTO) Schedule

Medical, Dental, and Vision Insurance Options

401(k) Program with Company Contribution

Health Savings Account with Company Contribution

Flex Spending Options

Life and Disability Insurance Options

Employee Discounts on Vehicles and Services

On-going Training and Education

Qualifications

• Experience in a Service Advisory Role is a Plus.
• A Kind and Friendly Demeanor.

Responsibilities

• Welcomes Customers Promptly and Genuinely.
• Documents Vehicle Concerns as Described by the Customer.
• Prepares and Presents Service Estimates.

Skills

Customer Service

Multitasking

Automotive Knowledge

Job description

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The Service Advisor is a customer-facing team member who communicates directly with both guests and technicians to ensure smooth, understandable, and positive experiences in the quick service area. General maintenance is not only important to keep a vehicle running properly, but it nurtures the customer’s relationship with the dealership. This position has great variety, fun people, and a lively pace.

Holiday Automotive is an award-winning, family-owned company that is known for upbeat employees who embody a culture of exceptional customer outcomes. We believe that genuine, engaged, ambitious and friendly team members are the engine of our success. Our business thrives on an environment that empowers individuals, recognizes performance, and encourages a healthy work-life balance. All of this is key to our success and stability, but we wouldn’t have happy, long-term employees without taking care of them with strong income and generous benefits.

Enjoy Benefits Including

• 5-day work week
• Accelerated Paid Time Off(PTO) Schedule
• Ample Medical, Dental, and Vision insurance Options
• Locally-managed 401(k)Program with Company Contribution
• Health Savings Account with Company Contribution
• Flex Spending Options
• Life and Disability Insurance Options
• Accident, Critical Illness, and Hospital Indemnity Insurance Options
• Appealing Employee Discounts on Vehicles, Services, Parts, and Accessories
• On-going Training and Education
• The Professional Respect of a Caring, Innovative Leadership Team
• Gillie Cookies and Other Fun Treats from Time-to-Time
  
  
  

Responsibilities

• Welcomes Customers Promptly and Genuinely
• Clearly Documents Vehicle Concerns as Described by the Customer
• Determines Needs and Recommends Vehicle Maintenance
• Prepares and Presents Service Estimates
• Establishes and Communicates Next Steps
• Monitors the Progress of Each Vehicle: Updating Customers Frequently
• Verifies that Final Invoice Matches Work Performed on the Repair Order
• Presents and Explains Completed Work and Charges to Customers
  
  
  

Qualifications

• A Kind and Friendly Demeanor
• Experience in a Service Advisory Role is a Plus
• Organized and Able to Multitask
• General Automotive Knowledge and Enthusiasm are Helpful

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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